Recruitment Support Officer
Posted on Dec 15, 2018 by Anonymous
•Client & Candidate Excellence
•Contractor Coordination & Support
•Ad Hoc Activities - Bids, tenders etc.
The responsibilities are performed collectively by the team, and will include but not be limited to;
Any activity to support and make the life of our employee's easier this list is non-extensive but may include;
•General day to day administration, i.e. report writing, distribution of job board credits, sourcing and arranging trials of new job boards, booking hotels etc.
•Generating interest from new candidates and clients - creating & sending mailers
•Improvement and distribution of sales support material and documents i.e. packs for consultants to use at meetings, collate information for proposals, manage and inform RC's of client review dates.
•Conduct & distribute search results on the CRM that support RC's to achieve their goals i.e. lapsed clients, placement anniversary calls, candidates out of call cycle, candidate at interviews when jobs are closed etc.
•Responsibility for the Candidate / Client feedback programme
•Onboarding and continuous improvement of Omega's new starter process
•Ensuring GDPR compliance
•Working with the marketing team to develop new ideas, material or content for our website
•Social media - regular updates on Omega news via various social media channels - LinkedIn, Instagram, Facebook etc.
Client & Candidate Excellence
Ensure that all clients and candidates receive an excellent & consistent level of service from Omega by the following;
•Sending and collating Net Promoter Score (NPS) feedback
•Write and send surveys, circulate findings & highlight areas of improvement
•Speaking to clients to understand their post offer process, ensure that they have received the highest standard of service, and understand where we can improve, plan training accordingly.
•Additional information gathering such as understanding invoice process, contract renewal dates reminding consultants when invoices are coming up for renewal. Relaying all findings to relevant RC's and Credit Control team.
•Collect and write client and candidate testimonials and case studies.
•Conducting follow-up calls to placed candidates to gain feedback, and ensuring where needed they understand all procedures such as time sheet process
•Calling customers to take verbal feedback on experience with Omega
Contractor Coordination & Support
•Chase all outstanding paperwork from candidates to ensure compliance
•Send weekly reminders to all contractors, chasing any missing time sheets
•Tracking contractor compliance - highlighting any areas that are about to lapse i.e. insurances, visas, RTW etc.
•Update all RC's with any contractor finishers
•Using TrustID to check all contractor RTW
•ROI tracking on job boards and other internal systems
•Financial reporting, work with team members to accurately report figures - including weekly reporting, forecasting and monthly billing/credit management, monthly P&L tracking, investigate low margin deals and liaise with Finance as required to provide areas for improvement
•KPI reporting - weekly tracking and distribution of team activity to Senior Team Managers
•Regularly distribute NPS scores, customer and candidate feedback
•Planning, developing and delivery of training and coaching to consultants.
•Support with training and development of consultants correct use of the CRM
•Troubleshooting any CRM related issues
•Assisting the management team in any special assignments / projects as requested, ensuring confidentiality at all times.
Experience and Skills
•Some exposure within a sales environment or customer service environment is desirable, as a minimum you will have worked in an environment where you have had to demonstrate excellent communication skill both written and verbal.
•Strong administration, organisational and methodical experience with a 'can-do'attitude.
•Good communicator (phone/written/verbal) at all levels and strong to manage/coerce sales and client contacts.
•Preferably educated to A-level or equivalent or at the very least 5 GCSE grade A-C including Maths and English.
•IT literate with strong skills in Excel, PowerPoint and CRM experience.
Why Work for Omega?
Founded over 20 years ago and have been built on a foundation of passion for helping people into jobs, whilst always upholding the highest level of partnership with customers. It's safe to say that we are indeed, SMASHING IT, and someone else thought the same, which means that Omega have a new home. Our new parent company operate from over 400 sites nationwide, finding work for over 60,000 people each day and turn over in excess of £1 billion a year.
In light of this acquisition, recent internal promotions and ever increasing demand from our customers we are in an even stronger position to grow our teams in order to support our clients.
•Regular incentives - it's rare that we don't get a treat on a Friday. In the last 12 months we've had around 3,000 slices of pizza and 47 early finishes
•Flexible working hours between 07:15 to 19:00
•Free car parking
•Flexible dress code, you choose - smart or smart casual. Except on a Friday, when everyone comes in casual dress
•Days out Horse racing, It's A Knockout, Water Park, Nights and Meals out, Clay Pigeon Shooting, Track days, Prescott Hill Climb, cycled to St Emilion and Paris, walked / dragged ourselves up the 3 Peaks, Sky Diving, Hot Air Balloon Trips and so much more.
•We do some impressive work for charities - in the last 3 years we have helped to raise £60k for local charities in the Gloucestershire area
•Continual investment in systems to help you make more money - such as LinkedIn Recruiter Professional Accounts and Bond ADAPT. As well as external coaching, college led leadership courses and an in-house training programme
•Free unlimited fresh coffee or hot chocolates from our vending machines
•Play a game of ping pong, pool or air hockey in our newly refurbished onsite staff games room
Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy