Business Implementation Lead
Posted on Dec 13, 2018 by Anonymous
The Business Implementation Leads will be aligned to the main divisions within Police Scotland (Local Policing, Crime & Corporate). They will look across the portfolio to understand the projects and initiatives that will impact their division, and lead a coordinated approach to business change and implementation. They will support their relevant DCC/ DCO and ACC/ Directors to lead the change implementation.
They will work with Programme Manager and Project Managers leading projects which impact their areas of responsibility (Local policing, Crime, Corporate etc) to perform change impact analysis, support the production of implementation plans,cut-over plans and post implementation support, ensuring appropriate business change methods and techniques are applied to optimise successful implementation and benefit realisation.
The Business Implementation Leads will also work with their colleagues across the portfolio to ensure the Director of Change and the Head of Business Change and Analysis have a robust understanding of the overarching change impacts. The job holder will also support central development of framework and products required for business change/ implementation.
ACCOUNTABILITIES AND MAIN RESPONSIBILITIES
Lead, support and contribute to negotiations with senior level internal and external stakeholders to persuade them to stop old ways of working, adopt new ones and ensure arrangements are put in place so these are sustained.
Manage and oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders.
Manage and oversee local implementation of projects in assigned functions.
Use methodologies to evaluate the replicability and effectiveness of the change implementation, new ways of working and products utilising, where necessary and applicable, internal evaluation resource.
Working within the overall 2026 strategic objectives, devise, implement and monitor the local plans to implement the strategy. Evaluate, interpret and locally implement best practice.
Liaise with relevant projects/stakeholders to identify which projects impact their area of responsibility.
Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLA's) which may impact service delivery and Sector.
Support relevant divisional stakeholders (e.g. DCC, ACC's etc) to understand the impacts of the planned changes, make recommendations where required to change planned timelines, and ensure implementation and embedding is successful.
Work with projects to conduct the change impact analysis for each project within their area to understand when change impacts are planned to occur, which roles will be affected and how those roles will change.
Work with projects to define and plan appropriate business change plans (including comms & training) and development a portfolio wide view relevant to the specific division they are aligned to.
Ensure that best practice is developed and delivered at organisational and departmental levels. Challenge ways of working and persuade, motivate and influence other senior managers to realign their practice where necessary.
Ensure that appropriate strategies are employed in line with business objectives and that these are fully cascaded including ensure local managers are held to account for realising benefits and new ways of working.
Monitor, interpret and quality assure progress against deliverables. Quality assurance and progress of deliverables for the programme that often require adjustments specifically in relation to the complex corporate business agenda, strategic objectives and the business planning process.
Drives process efficiency focused on improving the experience of officers, staff and the public we serve - using this understanding to improve local processes and ensure these are enhanced through implementation of projects.
Proactively develop plans and identify opportunities which look across the portfolio of 2026 delivery, mitigating threats and delivering strategic objectives relevant to the functions they are embedded in.
Collate the change impact analysis for each project within their area of responsibility and present a collective view that is aligned to the approach and products across the Change Portfolio.
Support local implementation planning, ensuring business change activities are scoped, and included in the plan for each project.
Build relationships with senior stakeholders across the Change Function, and within the division they are aligned to.
Liaise with other departments (Leadership, comms, training etc) to scope and support the planning of activities to ensure the necessary changes are in place for a successful implementation.
Facilitate post implementation Lessons Learned and provide feedback to senior stakeholders within the Change Function.
The role will act as a "customer" of the changes planned for the division.
Will be responsible for assessing and managing risk within all areas of managerial/supervisory responsibility.
The above accountabilities and responsibilities are not exhaustive, and the Jobholder may be required to undertake additional duties that are consistent with the level and grading of the role.
ESSENTIAL ATTRIBUTES :
Experience business change projects, change management.
Delivered large, complex change programme,
Project Management qualification.
Change management experience/qualification.
EDUCATIONAL / OCCUPATIONAL
Qualified to degree level and/or extensive project implementation experience.
Experience of large, complex change programmes.
Experience of large, multi-disciplinary, complex change programmes.
Resilient and adaptable, excellent communicator, logical and analytical approach to problem solving, organised.
Clear, logical communicator.
This full time post is permanent and subject to standard vetting checks.
The following managerial competencies will be used for the selection process:
1. Respect for Diversity
3. Effective Communication
4. Job Knowledge
5. Personal effectiveness
6. Team Working
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