Sheltered Housing Service Manager
Posted on Dec 11, 2018 by Anonymous
To lead on housing service delivery for older people in Hammersmith and Fulham and develop joint working relationships between Housing, Adult Social Care and Health.
To develop and deliver the council's strategy for older persons housing pathways.
To manage the council's sheltered housing service across the borough.
Attend and service quarterly sheltered housing forums
DESCRIPTION OF DUTIES:
Develop a strong performance management culture to support the council's aspiration for high quality customer facing services and deliver a genuine measurable step change in the performance of the borough's sheltered housing and occupancy services.
Undertake robust budget management and oversee ordering and invoice processing to achieve value for money in Sheltered housing services.
Ensure good practice is identified and used to achieve high quality services that set a benchmark for others to compare.
Critically assess and challenge current service delivery methods and implement any changes to improve performance, processes and reduce costs.
Lead the delivery of continuous improvement across the sheltered housing service through service improvement planning to ensure higher customer satisfaction.
Take a proactive approach in identifying poor performance and service weakness. Leading the systematic review of services and prioritising changes to drive up performance of sheltered housing services through continuous improvement.
Report as required on key performance indicators to a range of forums and meetings, including resident forums to ensure effective and timely decision making and demonstrate continuous improvement in service delivery.
Challenge accepted practices and work with managers to generate solutions that establish a comprehensive service improvement framework to ensure that progress is monitored.
Identify skills gaps and establish appropriate training programmes that build officers IT skill base around performance management and monitoring systems across the sheltered housing service.
Oversee the delivery of an excellent and responsive complaints and member enquiry service, ensuring that both are handled in line with policy; bringing together colleagues from across departments to ensure complaints are resolved and that learning is monitored, shared and informs service improvement
SELECTION CRITERIA/PERSON SPECIFICATION
Knowledge & Experience:
A good understanding and knowledge of housing and other relevant legislation and regulatory frameworks within housing.
Experience of leading improvements within a sheltered housing or older persons' service.
Understanding of providing services to older people, the current welfare system, and legal requirements
Managerial experience and evidence of achieving sustainable improvements, sometimes in challenging circumstances, with the ability to translate strategic objectives into operational plans
A successful record of assisting in establishing a positive performance culture, effective performance and service quality that involves users and providers in driving up standards and performance.
A track record of business planning, budget management and assessing and managing risk.
Proven success in developing effective working relationships, partnerships with other agencies and communicating with and influencing others.
A successful record of developing new opportunities, leading and managing change,
Management and Leadership:
Able to provide strategic leadership and clear direction
Able to attract, retain, motivate and coach team members.
• Able to plan and manage successful projects, manage risks, costs and time.
Skills and Abilities:
• Able to analyse and interpret data to plan resources effectively.
• Able to use Microsoft office, Outlook, PowerPoint and Excel
• Excellent oral communication skills including presentation skills
• Excellent written communication skills including report writing
• Able to influence and build relationships
Please apply below
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