Tenancy Intervention Officer

Posted on Dec 10, 2018 by Retinue Solutions

Stratford-upon-avon, Warwickshire United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time
Tenancy Intervention Officer

Full time - 36.25 hours per week

12 month Fixed term contract

Stratford upon Avon

£24,750 - 27,500 (dependant on experience)

Orbit is looking for a dynamic and motivated housing or income professional to lead a new pilot service, working between Orbit and Stratford District Council on a new trail blazing project with the aim of reducing homelessness and tenancy failure across the district.

You will be required to visit customers in their own homes, in the community or at suitable locations and provide a direct service to them facilitating their ability to reduce or remove the threat of tenancy failure. Creating partnerships with SDC, you will co-ordinate a support programme using both Orbits internal advice teams as well as working closely with other key services to provide an immediate and follow on plan to ensure tenancy sustainability. You will have excellent knowledge of welfare reform and benefits and a good understanding of housing, as well as the ability to engage with hard to reach customers to provide direct and innovative interventions.

Please note that the successful candidate will be required to undertake a DBS check and must have a full UK driving licence with access to own vehicle.

This is a 12 month Fixed term contract with the possibility of extension and you may be required to work outside of normal office working hours.

Why apply?

We believe that an organisation's best asset is its people, and as such we want everyone to feel that they can make a difference. We want to unlock the potential in all Orbit employees and maximise their satisfaction in the job. We have a corporate training programme, opportunities for professional development and our staff tell us we are a great organisation to work for. We offer an excellent benefits package, including private medical insurance, discounted dental insurance and gym membership, 25 days holiday entitlement and pension scheme.

About us

We are one of the UK's leading housing groups providing high quality, good value homes to over 100,000 customers across the Midlands, the East and South East.

We are a developing housing association that owns and manages 42,000 homes and builds 2,000 new homes every year.

Our customers are at the centre of everything we do. We provide all sorts of homes for all sorts of people and our innovative approach empowers every one of them to grow and flourish.

We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

We empower our employees and enable people from every background to achieve their career ambitions by giving them the support, benefits, training and environment they need to thrive at work and in life.

We are Orbit.For further information about this position please contact Laura Maxey on or

Closing date: Wednesday 21st November (midnight)
Interview date: Week commencing 3rd December

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy.

Reference: 599427994

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