Generalist Adviser / Money Advice Support

Posted on Dec 17, 2018 by Citizens Advice Welwyn Hatfield

Hatfield, Hertfordshire United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Salary: Up to £23,000 (FTE) per annum, depending on experience. Actual salary for 36.5 hours up to £22,689.
Benefits include: 5% contribution to Employer's Pension Scheme, 25 days' annual leave plus bank holidays (both pro rata).
Location: Welwyn Hatfield
Contract: Fixed until March 2020
Hours of work: 36.5 - Monday to Thursday 9am until 5pm with a 30 minute unpaid break. Fridays, 9am until 4pm with a 30 minute unpaid break.
Are you looking to develop your money advice skills? If so, this role is an excellent opportunity to join a friendly and supportive team, working to prevent homelessness in the borough. The Homelessness Prevention Project has been running successfully for several years with the current funding from Welwyn Hatfield Borough Council in place until March 2020.
This hands on role will include being the first point of contact for the project for both clients and the local authority housing teams. You will be responsible for assessing the problem, deciding who is best placed to assist and booking and helping clients to prepare for their appointment. In addition to providing support to caseworkers, there will be the opportunity to interview clients and gain experience in money advice. This is a varied role and so we are looking for a team player to join us who really wants to do their best for clients and is willing to "muck in" with the team. Training will be available for the right person.
To apply, please send your CV and covering letter addressing the points in the person specification.
For more information please visit our website.
An enhanced DBS will be required.
Closing date: Monday 31st December 2018
Interview date: w/c Monday 7th January 2019

Reference: 599427968

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