Restaurant Training and Standards Supervisor - 5* Jumeirah Carlton Tow

Posted on Dec 19, 2018 by Jumeirah Carlton Tower

London, London United Kingdom
Travel & Tourism
Immediate Start
Annual Salary
Full-Time
About Jumeirah & the Hotel:
Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, operates a world-class portfolio of hotels and resorts including the flagship Burj Al Arab Jumeirah. Jumeirah Hotels & Resorts manages properties in Dubai and Abu Dhabi, UAE, and Kuwait in the Middle East; Frankfurt, London and Mallorca (Spain) in Europe; the Maldives and Shanghai in Asia.
Jumeirah Group also operates the new upscale-casual brand, Zabeel House by JumeirahTM and runs the luxury serviced residences brand Jumeirah LivingTM with properties in London and Dubai;the wellness brand TaliseTM; Jumeirah Restaurant Group DubaiTM; Wild Wadi WaterparkTM; The Emirates Academy of Hospitality ManagementTM; Jumeirah SiriusTM,its global loyalty programme; and isme by Jumeirah™ an app based rewards programme in the UAE. Future openings include luxury hotels in the UAE,Bahrain, Indonesia, China, Oman, Jordan, Malaysia and the Kingdom of Saudi Arabia.

About the Benefits:
Benefits for the successful Restaurant Training and Standards Supervisor include:
  • Meals on duty
  • Dry cleaning
  • 28 days paid annual leave including bank holidays
  • Interest free season ticket loan
  • Jumeirah hotel accommodation discounts
  • Company reward and recognition schemes
  • Childcare support
  • Dental cover
  • Company pension plan
  • Excellent training and development opportunities
An attractive salary and the opportunity to work for a company with major worldwide expansion plans is offered.

About you:
The ideal candidate for this position will have the following skills and experience:
  • Basic Food and Hygiene training
  • Working level of English
  • Friendly, approachable and professional
  • Previous Supervisory experience in a similar type of establishment
  • Desirable: previous management courses and training
  • Excellent customer care skills
  • Able to work well under pressure
About the Job:
An opportunity has arisen for a Restaurant Training and Standards Supervisor to join the Rib Room team at Jumeirah Carlton Tower.
The main purpose of this role is to assist the Rib Room Restaurant Manager in the daily running of the outlet, and to ensure that the team is perfectly training on Jumeirah and LQA standards. This includes, but is not limited to:
  • To quickly access guest needs and flex style appropriately.
  • Obtain guest comments and follow the correct procedure for the logging of all guest comments.
  • Build and maintain guest rapport throughout service.
  • Develop and maintain a file of guest preferences (e.g. beverage type, table location, birthdays, special family occasions).
  • Thoroughly understand Jumeirah quality standards in food presentation, beverage and service.
  • Maintain an "even flow" of guests throughout the restaurant (e.g. staggering reservation, guest distribution).
  • Co-ordinate effectively with the kitchen through regular contact before, during and after service.
  • Monitor restaurant activities by actively participating in the service (e.g. observe guest reaction, waiter performances and popularity of menu items).
  • Inspect restaurant daily (front and back) to ensure cleanliness, physical condition and functioning equipment.
  • Ensure all Jumeirah training standards are up to date
  • Ensure all colleagues are trained on our day to day standards
  • Ensure the LQA standards are follow and implemented at all time
  • All supervisors to be train on new standards and perfect knowledge of all food and beverages served in the bar and in the restaurant.
  • Maintain H&S folder up to date and attend to all training.
  • Lead the team to succeed by supporting them on daily basis.
See description

Reference: 599336880

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