Customer Technical Support Co-ordinator

Posted on Dec 15, 2018 by cads

Broadstone, Dorset United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary

Customer Technical Support Co-ordinator

Full time Position

Salary: Dependent on experience

Location: Broadstone, Dorset


As a member of CADS you will be part of a growing company delivering superb analysis, design and detailing products to the engineering and construction industries. Our software is used by thousands of Engineers and Scaffolders around the world to deliver billions of pounds worth of projects every year.

We require a conscientious individual to ensure the efficient and smooth running of our technical support desk in Broadstone, Dorset. Initially, the role will involve processing incoming emails and telephone calls and logging them into our support system. You will be a key member of the team speaking directly to customers, assessing their needs and getting the appropriate support to them. You will manage the support system ensuring customers are answered in a timely fashion.

We are interested in you if you can build relationships, provide exceptional customer service, enjoy telephone work, and have a positive attitude.

This is a role, which will expand with your training and experience.

Required skills:
* Clear speaking voice
* Excellent written and verbal communication skills
* An approachable, tactful, and friendly attitude
* Good MS Office skills
* Fast and accurate data entry

Please email your CV to Helen by clicking the apply now button, email is automatically created for you.

Reference: 599332786

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