Service Case Manager - Residential Solar

Posted on Dec 16, 2018 by Sun Valley Solar Solutions LLC

Chandler, AZ 85225
Other
Immediate Start
Annual Salary
Full-Time
Description:

We are currently seeking a project Case Manager for our Residential Solar Service Department


Are you the type who absolutely loves juggling the coordination of multiple projects and staying on top of even the most minute details? Do you excel at customer service, with the ability to adapt your own personality to blend well with the customer's? Have you been known for taking even the most frustrated customer and winning them over by the end of a phone call?


Do you work best in an environment which is fast paced with multiple priorities often coming your way? In fact, do you view your ideal work day as being so full that you blink, and suddenly the day is over? Do you also enjoy learning new things? (We are thrilled to train our new hires on the intricacies of solar installation and service).


Hopefully, what's more important to you though, is knowing that the work you do is contributing to the overall good of the environment, something you can truly feel proud of. Are you intrigued so far? If so, keep reading.....


. Requirements:

WHAT THE POSITION DOES:

After a Residential Solar PV system is installed and turned on, any subsequent work needed during the 20-30 year solar life cycle is handled through our amazing Solar Service Department. This could be any mix of items, from warranty work, to electric car charger installs, to customers needing their solar removed/reinstalled for a new roof. Each service request becomes a "case" and it's the Case Manager's role to follow the various cases through from start-to-finish from an operational stand-point. This could be scheduling our Field Service Technicians, working with vendors on warranty claims, troubleshooting with the customer over the phone, ordering and returning product and problem solving, to name a few. Of course the biggest responsibility of the Case Manager is ensuring a thrilled customer in the end.


The Case Manager must know (or learn) the various RMA processes for solar manufacturers along with understanding their processes for warranty work. Developing strong relationships with these vendor contacts is also key to achieving win/win results all around.

Our Residential Case Managers are based in the office, but may visit larger or more complex customer job sites on occasion to ensure project success.


WHO WOULD NOT ENJOY THIS ROLE:

If you prefer that systems and processes remain the same then please do not apply. Our industry is very technical with many outside entities controlling our processes and products, this means change is constant. It also means that being a "glass-is-half-full" kind of person is key. The Service department does it's best to be as proactive as possible, however, the nature of the department as a whole is being responsive, empathetic problem solvers. This requires that our team be creative, flexible and positive overall.


WHY CHOOSE SUN VALLEY SOLAR?

If you want to be a part of one of the most well respected and elite solar installers in the valley then please apply. But don't take our word for it, do your research on us; BBB , Angie's List , Yelp , Google & Glassdoor , they all tell a story. At the end of the day, we are made up of passionate and hard-working people who care. We are not perfect, but we strive every day to be better than the day before. Click here to visit our Careers page which offers more details on our benefits and company culture.


THE DETAILS:

This position is full-time and some overtime may be required. Drug, MVD and background checks plus skills tests will be performed on all final candidates. Employment eligibility verified through E-Verify. Competitive compensation based on experience. A high school diploma or equivalent is required. Candidate must be able to sit or stand for long periods of time while working on a computer or talking on the phone. Sun Valley Solar Solutions, LLC is an equal opportunity employer.

PM18

Reference: 599287678

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