Head of People Engagement, Communications & Stakeholder Engagement

Posted on Dec 10, 2018 by Home Office

London, London United Kingdom
5 Dec 2018
Annual Salary

UK Visas and Immigration (UKVI) is a large global operation with around 8,000 staff and a presence in 130 countries. UKVI's vision is to be 'a world-leading immigration service, working for a safe and prosperous United Kingdom'. Its missions are to:
  • Control migration
  • Deliver world-class customer service
  • Safeguard the vulnerable and their host communities
  • Make UKVI a great place to work (GPTW)

    It makes around +4m decisions each year about who is entitled to visit, work, study or settle in the UK. Its customer base is diverse, ranging from high value business or tourism to more complex applications based on human rights claims. UKVI manages the asylum system (including the provision of asylum support), resettlement from Syria, Middle East and North Africa.

    UKVI is a global operation. Through a commercial partner it operates 300 Visa Application Centres overseas and has some decision-making staff in key locations (though its presence is being consolidated). The great majority of its people are based in the UK, with 70% in three large hubs (Croydon, Sheffield, Liverpool).

    UKVI is a key part of the Border Immigration and Citizenship System (BICS). In particular it is developing a system of digital permissions with Border Force; is strengthening co-operation with Immigration Enforcement to ensure all negative decisions are actioned appropriately; and is aligning some shared functions (limited workforce planning; some elements of governance) with HM Passport Office (HMPO).

    Primary Purpose

    This is a key role driving UKVI people engagement, internal communications and stakeholder engagement to facilitate delivery of UKVI vision and missions, and to support the successful, consistent delivery of the Home Office's people strategy, communication strategy, and external stakeholder strategy (V&C).

    The post holder will be accountable for enabling people engagement across UKVI for business as usual and transformation related activities, to support delivery of Home Office and UKVI people policies; will own, co-ordinate and support delivery of UKVI communications plans (BAU and transformation); and will co-ordinate and support external stakeholder engagement on behalf of V&C.

    The delivery of these responsibilities will require exceptional stakeholder management by the role holder across all levels of the organisation.

    Key Responsibilities

    1.Enable people engagement across UKVI for business as usual and transformation related activities, to support delivery of UKVI people policies, and to support delivery of UKVI vision and missions, aligning strategies and approaches wherever appropriate with HMPO:
    a.Own and champion the UKVI people engagement plan, co-ordinate and facilitate the development and implementation of local plans; collaborate closely with central HR teams to provide strategic direction to UKVI people engagement leads and local champions, working with the operational commands, STP, HRBPs, HMPO and the wider BICS community
    b.Drive people engagement initiatives across UKVI, ensuring central HR people strategies and policies are translated into actionable plans at local levels which reflect the UKVI narrative in a coherent and joined up way (e.g. D&I, Wellbeing, Opex, Metis etc.); work closely with HRBPs, PELs, L&SBPs to engage the workforce and build morale to meet our people objectives, along with facilitating UKVI's involvement in Home Office and Civil Service wide engagement groups
    c.Implement the annual People Survey activities across UKVI, in line with central HR policy and guidance; including preparing for the annual survey, producing briefing materials, developing results and insight, facilitating the development of central and local action plans (in close collaboration with the people engagement leads), and supporting their implementation; engage closely with HMPO to ensure a coordinated and consistent approach
    d.Work with HO Employee Relations, under direction and guidance from central HR, to maintain regular, informal (i.e. not formal 'consultation') engagement with national PCS representatives, as appropriate
    e.Lead the development, maintenance and monitoring of metrics to ensure that effective success measures are in place and they are being used to monitor performance and drive improved people engagement across UKVI

    2.Lead communications across UKVI for business as usual and transformation related activities, championing 'best practice', and collaborating closely with HO business partners (e.g. HR, Internal Communications etc.) to establish a central view of the communications landscape; deliver powerful, clear messages for our people which are aligned to our vision and missions, aligning with HMPO where appropriate:
    a.Lead communication planning across UKVI, working closely with HO Internal Communications, to bring together our people engagement and transformation communications; create a comprehensive and consistent set of plans and materials that are used across the organisation, and ensure alignment to the Director General's office and wider BICS and Home Office communication activities
    b.Work closely with HO Internal Communications to agree content and oversight for key central communication messages (e.g. Global messaging, etc.), and ensure the 'join up' of central messaging with UKVI and local plans
    c.Develop and support delivery of UKVI transformation communications (at individual and project levels), to maximise people engagement with the transformation of the business; utilise the full range of existing channels and develop innovative ways of engaging appropriate to the audience and communication message; establish effective 'feedback loops' between central and nationally dispersed teams
    d.Support the creation, maintenance and delivery of the annual transformation narrative to the business, bringing to life the 'golden thread' which underpins UKVI transformation, working closely with UKVI stakeholders and business change leads across the commands to ensure key transformation messages are landed in the business
    e.Deliver (internal) communication events across UKVI to ensure that our strategic and transformation engagement and communications objectives are achieved, working in close conjunction with any local communications campaigns and/or plans of individual projects
    f.Lead the development, maintenance and monitoring of metrics to ensure that effective success measures are in place and they are being used to drive highly effective internal communications across UKVI

    3.Lead external stakeholder engagement on behalf of Visas & Citizenship (V&C)
    a.Provide strong relationship management across a range of fora, gathering structured insight, drawn from objective, evidence based feedback, working in close collaboration with the Customer Hub and customer strategy teams in V&C and STP
    b.Own, plan and execute the calendar of UKVI-led communication messages across the external stakeholder landscape, at appropriate fora (e.g. Business, Tourism etc.); working with the internal communications teams on the annual transformation narrative
    c.Manage the secretariat function to effectively and efficiently support the fora, with guidance and support from V&C

    4.Provide powerful and effective internal stakeholder management across all levels of the organisation (up to and including the Joint Executive Board), as well as across the wider HO and BICS community:
    a.identify and proactively manage the extensive stakeholder list, covering all UKVI directorates (centrally and at local levels), Home Office business partners, BICS commands, Unions, enablers; champion and influence stakeholders to obtain buy-in and support at central and local levels to the UKVI people engagement and communications objectives
    b.work with stakeholders across the relevant UKVI governance frameworks (e.g. UKVI Transformation Board, GPtW Mission Board, People Transformation Working Group etc.) to provide assurance of progress and delivery, through the provision of accurate, timely and appropriate data and reporting in line with best practice guidelines

    Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training.

    Selection Criteria

    The successful candidate will need to demonstrate their capabilities to the following standards:

    Essential technical competencies (practitioner level)

    1)Stakeholder engagement - Stakeholder engagement is the ability to systematically identify, analyse and communicate with stakeholders, using appropriate channels, to ensure all those impacted by the change are engaged, taking account of their levels of influence and particular interests
    2)Quality management - Quality management is the ability to plan, develop, maintain and apply quality management processes to ensure the adherence to those standards throughout the project delivery lifecycle
    3)Planning - Planning is the ability to define the fundamental components of a project in terms of its scope, deliverables, time scales, resource requirements and budget. It also includes the production of broader plans incorporating risk and quality to provide a consolidated overview of a project

    Desirable technical competencies (working level)

    4)Governance - Governance is the ability to clearly define roles, responsibilities and accountabilities and establish controls and approval routes appropriate to each stage of the project to monitor project progress and compliance.
    5)Knowledge management - Knowledge management is the ability identify..... click apply for full job details
  • Reference: 599253729

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