This Job Vacancy has Expired!

Bi-Lingual Customer Service Representative

Posted on Dec 9, 2018 by StarTek

San Antonio, TX 78201
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time
$1,000 Sign On Bonus! Provide excellent customer service solving questions and complaints related to cable products/services and/or invoicing.

Why StarTek?

Fully Paid Training
Paid Medical Insurance
Paid Holidays
Paid Overtime and Paid Time Off
Flexible Scheduling
Business Casual Environment

Job Description: Provide excellent customer service solving questions and complaints related to cable products/services and/or invoicing through voice based communication tools.

Responsibilities:

Provide information regarding Products and Services, billing, repair, collections, and respond to other types of inquiries
Provide general technical support regarding outages, bandwidth troubleshooting, equipment setup, and rebooting
Respond to Subscriber complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
Troubleshoot Subscribers' service problems and schedule field service calls when necessary
Schedule Subscriber appointments in accordance with established procedures
Document Subscriber transactions accurately in the appropriate systems
Coordinate with co-workers, lead persons and other departments as appropriate
Spanish fluency required -verbal communication. English for call documentation

Requirements:

High school diploma or equivalent education required
Strong written communication skills. Requires heavy computer communication in a customer service capacity
Understanding of basic internet troubleshooting and configurations
Able to work a variety of work schedules to include days, nights, weekends, holidays, etc.
Maintain regular and punctual attendance
Self-starter and team player
Positive and enthusiastic

Reference: 599215724