Front Desk Expert
Posted on Dec 17, 2018 by Steel + Lacquer
Steel + Lacquer is looking for a guest service and sales expert! We are a hair salon named Steel + Lacquer located in mid-market/SOMA.
We are in search of a full time Front Desk Expert.
You will be the first impression of our brand, representing us and providing our clients with experience that sets us apart from other salons!
Guest care and customer service: phone skills, scheduling/rescheduling appointments with precision, answering questions regarding services, handling all guests with professionalism. Closing transactions using salon protocol, while offering retail and home care options. Multi tasking using software i.e SalonRunner and Square.
Sales: Retail of products that you will be educated on, Pre booking clients next service with us, specials and promotions, referrals, gift cards, and up selling products.
Brand Code/Dress Code - the ability to maintain and present a fashionable, professional image following our brand code requirements of dress, hair, etc.
Continued Education - learning new products, services and creating scripts to professionally offer these items, as well as customer service workshops.
The ability to work independently, as well as work as a team.
The ability being self-motivated and find productive activities during slower periods of business.
The ability to build and maintain positive, healthy interpersonal relationships with other team members.
Light housekeeping duties to maintain cleanliness of the salon; sweep up hair, water plants, wash dishes and laundry.
Placing product and supply orders and updating inventory.
Updating reports in Excel.
Helping with general salon upkeep as needed.
The ideal candidate will...
Be able to multi-task: the salon gets busy; someone will be checking in while you're making someone's appointment and the phone is ringing.
Have an interest in sales.
Be organized and ensure the day runs smoothly.
Be courteous: you're the first face the client sees when they walk in and the first voice they hear over the phone.
Have a great personality!
Please send your resume to us if these descriptions match you! We look forward to reviewing your resume and meeting you in person. Do not call the salon to inquire; just come on in!
We are creating the best hair experience by leveraging technology, excellent customer service, and elite hairdressers.