Service Technician Hereford

Posted on Dec 12, 2018 by Baylis Group

Not Specified United Kingdom
Professional/Technical Services
Immediate Start
Annual Salary
Baylis Job Description: The TECHNICIAN job involves all or some of the following tasks: * Analyses work orders carefully to understand a vehicle's condition, the accuracy of the diagnosis, and what work has been agreed to. * Determines which parts and tools will be required for a given repair or service and ensures their availability. * Diagnoses and completes repairs on customer vehicles. * Uses the computer to determine how long a given repair or service will take and keeps the Service Advisor or team leader informed of repair progress so that additional work may be scheduled. * Conducts routine service on vehicles. * Documents completed work orders to include the repairs conducted, the parts required, and the labour involved. * Informs the Service Advisor and the Parts Department if a part needs to be ordered. * Asks the Service Advisor and/or the Parts Department for clarification if a work order is not clear or seems incorrect. * Performs complicated repair sequences according to established procedures. * Writes on the work order the repairs completed, the parts required, and the labour to be charged. * Documents any other vehicle problems noted during servicing. * Interacts directly with customers to explain vehicle problems and the steps taken to correct the problems as needed. * Ensures that all health and safety legislation and internal procedures are followed. * Ensures the security of all inventory and analyses the quality of parts. * Attends regular safety meetings to review work safety rules. * Ensures the maintenance of tools, equipment, and other materials. * Performs other reasonable activities from time to time. Knowledge Required: The TECHNICIAN must have knowledge of: * Automotive systems (e.g., understanding of basic vehicle layout, function, and location of parts). * Able to test MOT's preferable but not essential. * Parts requirements to complete a job, and the ability to communicate parts requirements via repair orders. * Approved and established procedures for conducting service and repairs. * The quality control and inspection requirements of the Service Department. * The shop area and the availability of special tools that might be needed. * New models and recent improvements through technical bulletins, training courses, technical magazines, etc. * The manufacturer's new and recent products. * Car problems, warranties, services, and repairs. * The retail motor industry and automotive systems in general. * Retail/wholesale standards and adherence to those standards. * Relevant local, national, and European regulations and laws pertaining to the automotive industry. * Competitors' services and repair price structures. * Vehicle legislation, consumer legislation, and trade practices. * The retail facility's organisational structure. What the work involves: * Ability to work positively among other Technician and Service Advisors and to help them when needed * A good work ethic, a positive attitude, and a strong desire to repair customers' cars correctly * Some contact with external customers * Ability to pay close attention to administrative details * High level of recordkeeping * High level of detail-oriented paperwork (documentation of repairs, charges, etc.) * Ability to work independently * Ability to write clearly and legibly and to listen and document items accurately * A professional appearance and an enthusiastic attitude * Work in a busy, active, lively environment * Ability to manage own time and workflow Please send us your CV using the form below:

Reference: 599178221

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