Service Advisor

Posted on Dec 10, 2018 by Mon Motor Group

Not Specified United Kingdom
Sales
Immediate Start
Annual Salary
Full-Time
Position: Service Advisor, Mon Motors Chippenham Salary: £Available on Request Department: Aftersales Due to continual growth we are looking to recruit the new position of Service Advisor at our multi-franchise service centre at Chippenham. Key Responsibilities: • To manage all service walk-in enquiries on behalf of the dealership • Qualify service needs • To establish understanding and an agreement with the customer of the work to be carried out • To calculate workshop capacity ensuring that all details are entered onto the service workshop loading system • To manage the handover and administration of Customer Service Vehicles. • Explain the work carried out on the vehicle ensuring customers full understanding and authorisation • To manage any necessary liaison with department manager regarding customer queries Person Specification: • Have had previous relevant experience in the motor industry • Have excellent interpersonal / customer skills • Be passionate about delivering an exception customer experience • Be organised and have good attention to detaiL The successful candidate will be computer literate with a basic understanding of Vehicle Maintenance and have excellent customer interface skills with the ability to talk to people. Added: 04 December 2018 Apply for this job

Reference: 599178094

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