Assistant Service Controller

Posted on Dec 18, 2018 by Uxbridge Employment

Colnbrook, Berkshire United Kingdom
Admin & Secretarial
Immediate Start
£20k - £20k Annual
Full-Time
Job Title: Assistant Service Controller Salary: £20,000

Location: Stanwell

My client who service London and the surrounding area are looking for someone to join their ever growing team of Service Controllers. You will be an integral part of a team responsible for dispatching, briefing and debriefing drivers. You will be scheduling work which needs a high degree of accuracy and working in accordance with all relevant legislation and guidelines.

Role Responsibilities:

• Ensuring all collections are completed in a timely manner

• All missed collections are recovered within 24 hours

• Customers are notified of service failure as soon as is practically possible

• Ensuring customer's requests are acted upon swiftly, (Additional collections, one off clearances, failed collections, and deliveries of containers)

• Help with preparing daily computerised drivers routes

• Assisting the service manager with the supervision of Drivers

• Ensure that all drivers are given a thorough debriefing at the end of their daily shift and acting on any information identified

• Processing customer requests from initial order through to the invoicing stage

• Have the ability to provide an effective and continued improvement in routing of vehicles

• Data inputting of vehicle tip tickets, drivers work sheets coupled with time sheets

• Accurate processing of all paperwork to enable accurate invoicing

• Any other duties or tasks within your skills and knowledge as requested by the General Depot Manager

Skills and experience:

• Competent user of MS Office and internal systems coupled with mobile devices

• Scheduling drivers would be desirable

• Customer Service experience is a must

• Strong administration skills and able to communicate to a high standard both written and orally

• Able to work in a fast paced environment, thrives under pressure and manage your own workload effectively and above all efficiently

• Flexible and able to work well in a team as well as use your initiative



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Reference: 599173891

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