Social Events Executive Planner
Posted on Dec 12, 2018 by Sheraton Grand London Park Lane
Ø Previous reactive EventSales and Event Planning experience in Luxury Hotels is essential
Ø Prior AccountDevelopment/Management experience
Ø Understanding of Opera Sales& Catering and PMS systems
Ø Minimum of 2 years'experience in social events and wedding planning is essential
Ø Passionately driventowards achieving revenue goals
Ø Professional and maturecommunication skills - verbal and written
Ø Excellent standards ofpersonal presentation
Ø Word-processing skills, preferably withMicrosoft Word, Excel, PowerPoint
MAINSCOPE OF ROLE:
This position is largely responsiblefor the handling of weddings and social (both individual & corporate)events from the initial stage through to final planning details. The role willmainly focus on the following 2 hotels: Sheraton Grand London Park Lane and LeMeridien Piccadilly, with planning of some smaller scale events at the ParkTower Knightsbridge, a Luxury Collection Hotel, W London - Leicester Square andAloft London Excel. Some Account Management/Development will also be requiredwithin the scope of this role.
MAIN DUTIES & RESPONSIBILITIES Ø Work closely with the Lead Management Team (LMT) and the Sales Manager -Special Events to ensure all social event enquiries are responded to at aminimum within the Marriott standard response time of 24 hours.
Ø Ensure all allocatedenquiries are followed up within 24 hours of proposal and thereafter at regularintervals to drive conversion, ensure a clean function diary and to ensureaccurate reporting for the purposes of forecasting.
Ø Adhere to MarriottTelephone standards at all times.
Ø Highlight enquiries whichrequire Hotel Manager or Director of Sales' assistance in order to driveconversion.
Ø Ensure a thoroughunderstanding of all Marriott corporate programs impacting on group and banquetingbusiness including but not limited to Rewarding Events, MI Leads, Group HousingSolutions, StarCite, Cvent, OneSource and ensure that these tools are maximisedon a daily basis.
Ø Ensure adherence to theMarriott Standards in addition to the Central London Standard OperationProcedure when utilising opera including but not limited to the inputting ofbookings, group blocks, contacts, activities and status management.
Ø Ensure a good knowledge ofOpera in order to be competent in checking bedroom and function spaceavailability.
Ø Effectively manage anddevelop successful working relationships with preferred and other key caterers,ensuring annual contracts and documentation are up-to-date (where necessary)
Ø Work with the ProactiveSales Manager - Special Events to develop new relationships with caterers andother Event Planners who are/have the potential to be key business partners
Ø Ensure adherence to allGroup & Event Sales administration standards in line with Marriott Standards- including but not limited to updating MI Leads, OneSource and RewardingEvents.
Ø Follow the sellingstrategy from the Lead Management Team for Banqueting business, work inaccordance with selling guidelines ensuring minimum numbers and pricing guidelinesare adhered to at all times.
Ø Ensure contracts areissued for all Banqueting associated business in line with Group Contractingprocess/template or short lead business contract template.
Ø Ensure adherence to Event Orderdistribution timelines and all event orders are completed in expectedtimeframe.
Ø Identify operational limitations and sellonly what we advertise and can effectively manage operationally.
Ø Maintain effective and appropriate liaisonwith clients throughout the planning process, coordinating planning siteinspections (with the Banqueting Operations team, where necessary) and menutastings, where appropriate.
Ø Where possible, meetand greet all clients upon arrival for their event.
Ø Ensure that all the details of the event (andrelevant notes and observations from sales and planning site visits) arecommunicated to the Banqueting Operations team of each hotel in advance of eachevent.
Ø Attend weekly events meeting with F&Band Operations teams at the Sheraton Grand London Park Lane and Le MeridienPiccadilly based on events for the week ahead.
Ø Communication daily with the Groups andEvents Planning Manager on any critical issues relating to any upcoming eventsand any anticipated variances to forecasted revenues.
Ø Develop and maintain close workingrelationships with operational departments across all properties and ensurethey are provided with accurate and timely event orders, ensuring a thoroughhandover is administered to appropriate operational personnel for allbanqueting business on a timely basis prior to Event.
Ø Initiate customer follow up for feedbackwithin 24 hours of departure.
Ø Ensure all feedback, compliment andcomplaint emails are distributed to appropriate departments and manage clientfollow-up together with Group & Events Planning Manager and Hotel Managerswhere necessary.
Ø Effectively manage timeensuring the completion of all pre-set tasks on a daily basis.
ØTakeresponsibility and be empowered to make decisions when quoting for business,adhering to
thepre-set strategic guidelines.
Ø Conduct site inspectionsat a time convenient to clients (this might take place outside of businesshours, mostly evenings and some weekends) to ensure any such requests areaccommodated. Ensure adherence to Site Inspection policies for all siteinspections and that VIP site inspections are conducted where applicable.
ØContribute toan empowered dynamic environment in which all team members take responsibility
fortheir workload and professional development.
Ø Build strong relationshipswith Group & Events Department team members, Proactive Sales team and Hoteloperations teams, ensuring clear communication between all departments. Liaisewith each department when necessary ensuring a good level of internalcommunication is maintained at all time to ensure delivery of excellent guestservice as appropriate.
ØMaintain fulland accurate knowledge of the competitive sets of the Central London hotels.
ØAttend daily& weekly Group & Event meetings and other meetings as required.
Ø Actively participate inthe Engagement Survey process and support action plans to address feedbackwithin the department.
Ø Perform any duties deemednecessary and reasonable, requested by the Group & Event Planning Managerand Group & Events Sales Manager.
ØEnsureadherence to Marriott Standards for Payment Card Industry (PCI) compliance atall times.
Ø Ensure adherence to theHotel(s) credit policies and procedures and ensure clients are made fully awareof all credit decisions, contract and deposit requirements.
Ø Ensure close working relationship with theBilling Coordinators to ensure accuracy of actualised revenue in Opera andfinal invoices. Assist with any revenue or invoice queries to ensure these areaddressed in a timely manner.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.