Customer Service Executive

Posted on Dec 10, 2018 by Redbox Recruitment

Wimborne, Dorset United Kingdom
Design & Creative
Immediate Start
£30k - £30k Annual
Full-Time

Customer Service Executive - £20K - £30K

Do you have experience within the print industry? Are you highly customer focused?

This is the perfect chance for you to join a forward thinking, industry leading provider of intelligent retail marketing solutions.

Working within a passionate team of 10, you will be one of the main points of contact who manage the day to day interaction with key accounts & clients, in a fun, fast paced, creative environment.

This fantastic opportunity offers modern offices, free coffee, free parking together with an excellent salary of up to £30K based in Ferndown.

Responsibilities of the Customer Service Executive:

  • To work on all aspects of allocated client accounts.
  • Develop and maintain a close working relationship with client contacts.
  • Recognise commercial opportunities.
  • Liaise with the Client Services Manager on a day to day basis on key account issues, challenges and opportunities.
  • Provide and manage all clients' quotation requirements - screen, digital, litho and subcon, either personally or liaising with Commercial Department
  • Liaise with art-workers and agencies to ensure that third party contributions to each job are scheduled in a timely manner
  • Brief the production team with details of all jobs, ensuring that they are aware of all relevant specific details and that they can schedule each job in a timely manner
  • Liaise with the despatch department to ensure that customer packing and storage requirements are met, ensuring all pre-despatches are raised within 48 hours of despatch
  • Ensure that all aspects of the job have been quoted, checked and that details are included in the invoices. Invoices to be raised within 48 hours of despatch.
  • Build on department relationships to help foster a positive working environment

Personal attributes of the Customer Service Executive:

  • Building relationships with clients and colleagues
  • A knowledge of projects within the print industry
  • A knowledge of any of the following areas- creative, studio art-working, print and point of sale.
  • Knowledge of retail logistics would be advantage
  • Be open to learning and utilise technology to reduce complexity
  • Great communications skills

What's in it for you?

  • Salary: £20K - £30K depending on experience
  • Clear career progression to an Account Management
  • Monday -Friday 8:45am - 4:45pm
  • 23 days holiday + bank holidays
  • Pension
  • Healthcare
  • Childcare voucher scheme
  • Bike scheme
  • Free Parking
  • Free coffee & soft drinks
  • Team nights out

Reference: 599124381

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