Online Community and Learning Manager

Posted on Dec 16, 2018 by Diabetes UK

London, London United Kingdom
Leisure & Sport
Immediate Start
£33k - £33k Annual

The role of the Online Community and Learning Manager is to manage and support the CCC Information Team to deliver reporting and key information in line with organisational and team requirements. The role will involve developing and implementing a delivery plan to realise the full potential of the Diabetes UK Online Support Forum.

Interviews: 7 or 11 January 2019


What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working
  • Discounts on gym membership and days out
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and permanent health insurance
Main Responsibilities
  • To work collaboratively with the Online Support Forum Administrator and Volunteer Moderators in nurturing and supporting the Online Forum community in their delivering of support
  • Working with colleagues across Diabetes UK, particularly within Digital, Content, Marketing and Learning Zone to explore how the strategic aims of the organisation can be integrated as appropriate with the development plans of the online community
  • To work closely with the team of geographically dispersed volunteers, and the Diabetes UK Central Volunteering Team, in line with the Volunteer Journey, ensuring all volunteers are effectively managed and supported as per our guidance, policies and
  • Develop and regularly review the strategic plans for the Diabetes UK Online Support Forum and Learning Zone to ensure that synergy between the development of both services can be maximised the services are well positioned to accommodate future growth within a fast-changing online communication environment
  • Manage and support the CCC Information Coordinator and work with them to ensure that required outputs of the team are delivered within SLAs
Ideal Candidate
  • Manage a busy workload with many competing deadlines while remaining calm and focused
  • Demonstrate a proven track record of successfully managing and developing digital services
  • Effectively manage and motivate a team to deliver against a set of objectives which are aligned to the overarching organisational goals supporting them to succeed in the 'what' and the 'how' and further develop them towards exceeding in the 'what' and the 'how' in line with the organisations performance management framework
  • Work as an effective team member, showing flexibility and a willingness to collaborate with others to get the job done

Reference: 599122402

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