Field Engineer- Ireland

Posted on Dec 10, 2018 by Anonymous

Dublin, Dublin Ireland
Information Technology
Immediate Start
Annual Salary
Full-Time
Role Profile

Key Responsibilities:
• To repair and maintain a broad range of communications equipment and systems to specific service level agreements

• To deal with customers in a courteous and professional manner, thereby maintaining high levels of customer satisfaction

• Plan and progress preventative maintenance schedules in co-ordination with Service Manager to fulfil existing contractual obligations

Typical Deliverables

Key Deliverables:
• To deal with customers in a courteous and professional manner, thereby maintaining high levels of customer satisfaction

• Plan and progress preventative maintenance schedules in co-ordination with Service Manager to fulfil existing contractual obligations

• To take ownership for the diagnostic and resolutions of faults, both simple and protracted, while working as an individual or as part of a team, possibly in demanding circumstances

• To ensure appropriate documentation is in place to facilitate easy diagnosis of fault and easy access to customer sites & premises

• To participate in a shift roster, as well as participating in an on-call rota to provide 24/7 service support to telent's customer base

Business Operations Skills:

Experience:

• Experienced in installing & maintaining communications systems including some of the following:

o Radio

o Audio

o Data Communications

o IT Fixed & Mobile Infrastructure, PCs, Servers & Mobile installations

o Local Area & Wide Area Networks

o Microwave Links & Multiplexors

• Experienced in the use of Programming /Diagnostic software and a good level of IT knowledge

• Good customer facing skills, to be able to maintain customer confidence whilst performing maintenance activities

• Ownership and commitment to resolve complex and/or protracted faults either on individual or team basis

• Ability to use own initiative, sometimes under pressure whilst under direct customer scrutiny

• Be able to demonstrate excellent written & verbal communication skills, both internally and externally

• Successful applicants must have a full clean driving licence and be able to go through Security Clearance.

Qualifications:

A qualification in one or more of the following disciplines:
Radio
Audio
Data Communications
IT Fixed & Mobile Infrastructure, PCs, Servers & Mobile installations
Local Area & Wide Area Networks
Microwave Links & Multiplexors
Experienced in the use of Programming /Diagnostic software and a good level of IT knowledge

Behavioural Requirements:

Communications and Team Work
Ownership and Accountability
Business and Customer Focus
Drive for High Performance
Integrity, Trust and Respect

Excellent employee benefits:

telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

* 23 days' holiday, excluding public holidays, rising to 25 days' holiday with three years' service, plus the option to buy or sell five days each year
* Company pension scheme
* Company Vehicle
* Occupational health support

We reserve the right to close this vacancy once we have received sufficient applications.

telent is an equal opportunities employer and is committed to diversity and inclusion

Reference: 599116844

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