Client Services Agent (m/f/d) Russian Social Media

Posted on Dec 15, 2018 by Convergys Global Services GmbH

Berlin, Berlin Germany
Immediate Start
Annual Salary

Teamwork für gemeinsame Erfahrungen.

ONE Team. ONE Company. ONE Concentrix.

Convergys a company of Concentrix is a leading global service provider for multilingual customer manage­ment. In Berlin, more than 500 ambitious customer advisors connect each year millions of times with our global clients, sharing their expertise and passion with each individual client. We matter about our customers individual wishes addressed by individual people. In this way, we create trust and transform passion into an exceptional customer experience. As a multi-lingual and polyphonic team, we are dedica­ted to our clients success. Going the extra mile helps us to provide excellent service at every opportunity.

Client Services Agent (m/f/d) Russian Social Media für den Standort Berlin Your Job
  • You will be single point of contact for advertisers and agencies (SMB) for different types of inquiries in RUSSIAN
  • You are putting together solutions to support and expand your customers self-serve advertising customer base
  • You are able to manage all different types of inquiries generated via inbound activities such as chat, E-Mail and social media messenger
  • You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
  • From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve overall customer advertising experience
Your Skills
  • Commercial degree or equivalent work experience
  • Working Experience in Digital Marketing
  • Fluency in RUSSIAN and minimum B2 in English
  • Professional customer service skills
  • Familiarity with online advertising products / vendors
  • Ability to multitask & work under pressure, fast learner and diligent worker
  • Out of the box and critical thinker with problem solving abilities
  • High attention to details and follow through
  • Online Advertising Experience is a big plus
Our Offer
  • Above-average salary - 2,200€ gross with a commitment of 40 hours / week
  • Fulltime job with shift schedules Monday-Friday 8am-8pm, Saturday-Sunday 9am-5.30pm
  • 40€ voucher card for commercial vendors - with 100% attendance
  • Corporate benefits such as employee discounts, special holidays, free drinks, fruit days
  • A company pension plan
  • Paid project training and ongoing training
  • Development opportunities within the company
  • A works council caring for you
  • Regular team and site events
  • The diversity and security of a global world leader

Your voice is convincing? Become part of a brand new customer service team and apply directly via , job code "RUSSIAN Client Service". More details on Convergys please visit us on . Any questions? Contact our Talent Acquisition Team on -63633. Let's get connected.


Convergys Recruiting-Team
Telefon: -63633

Convergys Berlin
Komturstraße 18
12099 Berlin

ONE Team.
ONE Company.
ONE Concentrix.

Reference: 599089196

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