Membership Assistant/Front of House

Posted on Dec 15, 2018 by Anonymous

City, London United Kingdom
Travel & Tourism
Immediate Start
£21.5k - £21.5k Annual

This is an amazing Membership Assistant/Front of house opportunity to work within one of London's most stunning, modern and prestigious event spaces. This unrivalled opportunity is to join a fantastic team delivering an exceptional service to their clients within an absolutely beautiful environment.

Membership Assistant/Front of House
Central London
£21,500 + fantastic benefits & progression opportunities

My client is looking for a proactive and driven Membership Assistant/Front of House to join this amazing meetings & events venue. This role requires someone with an excellent background in Conference, Events & Banqueting either within a premium London events Venue or from a 4/5 star hotel property.

This role offers the opportunity to work within a stunning and iconic London Venue.

Hours of work
37.5 hours per week between 08:30am to 6:30pm working over variable shifts within these hours and will be Monday to Friday. There may need to be some flexibility involved on additional hours on occasion. Any additional hours will offer time off in lieu.

Membership Assistant/Front of House
To ensure that the Venue provides an excellent quality first line assistance, providing information to Members regarding detailed knowledge of the venue, its services, Sectors and Communities.

The objective for this role is to facilitate this for the Members and exceed their expectations with regard to level of service provided to them and their Guests.

Membership Assistant/Front of House - Main Duties and Responsibilities

Hospitality and Service

- To anticipate and understand our customer's needs and to be a valued source of information on the services provided for Members and their Guests.
- To book Members into the correct visitor package and print or send QR codes as required
- To take enquiries from Members for meeting rooms and enter bookings in the Rendezvous booking system.
- To be an exceptional and professional ambassador for the venue in all your business relationships.
- To be familiar with the day's event business and provide assistance as required
- To ensure that the venue team understands and works to our clients core values.
- To ensure that all staff maintain the highest quality of guest's service standards and highlight any training needs that may be required. The objective is to exceed guest, supplier and fellow colleagues expectations at all times whether in operations or administration tasks.
- To liaise with the Audio Visual Manager and AV Team to ensure they provide an excellent standard of service.
- To liaise with the Senior Porter and the Team to ensure they provide an excellent standard of service.
- Assisting with the measurement of SLAs and KPIS each month and via BDRC
- To ensure that all reactive maintenance works are reported to the Senior Manager or the Duty Manager

- To be aware of the surroundings within the venue and take ownership of problems or potential problems and ensure they are reported to be resolved.
- To process credit card payments for Member Services as required.
- Ensures the appropriate procedures are adhered to at the venue to maintain profitably within budget by controlling contractors, stock, payroll, consumables and purchasing across all areas of the business.
- To build a culture of reducing waste, increasing energy efficiency and concern for the environment.
- To deal any telephone enquiries to a positive outcome
- To attend the Daily Operations Meeting as required
- To attend the Weekly Operations Planning Meeting as required
- Provide input and assistance with the compilation of the annual Business Plan and budgets.
- To ensure proper interrogation of the Rendezvous Booking System to prevent operational issues
- Assist in producing a weekly report for the Head of Venues and Facilities detailing operational issues and appropriate updates.

Person Specification:

Essential Criteria:

- Educated to GCSE level or equivalent
- Experience in hotels with conference/events and banqueting.
- Well presented, with excellent customer service skills and awareness
- Excellent interpersonal skills, with the ability to communicate effectively with people at all levels
- Planning, organising and delegating tasks and duties
- Proficient in the use of MS Word and Excel
- Good spoken and written English
- Ability to work flexible hours, including evenings and weekends where required
- Experience the processing of Credit Card payments
- A DBS check will be required as part of the responsibilities of handling credit cards and Client Data.

Experience of using a computerised booking system
Trained First Aider

AMAZING! opportunity you do not want to miss out on! If you hold the relevant skills and experience required for this role, then do not hesitate in applying today! Please contact Gemma at [1] .(url removed) or call us on (Apply online only)


Reference: 599088531

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