Customer Service Advisor German Speaking
Posted on Dec 19, 2018 by Anonymous
Contract 6 months Immediate Start!!
We are looking for a highly flexible German speaking Customer Service Executive that will interact with customers to provide information in response to inquiries about products and services and to handle and resolve problems
Provide the highest level of support to our customers via email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, 'how to play' information etc;
To maximise customer retention through promotion of various products, activities, bonus offers etc;
Communicating and cooperating with other departments as required;
Taking an active interest in driving process and quality improvements across the department;
Fulfilment of other tasks specific to your language community as required;
To maximise revenue opportunities by offering relevant deposit methods;
Testing of new games, products and software as required.
Internet experience and awareness
Fluent in German and English with other language skills beneficial, specifically Spanish.
Excellent proven Customer service experience
Extremely customer focused
Excellent written and oral communication skills
Confident oral communicator
Strong team player
Patience and diplomacy
High level of trust
Good interpersonal skills
Reasoning and analytical ability
Reports directly to the Head of Customer Service
Knowledge and experience of the gambling industry an advantage