Office support Administrator

Posted on Dec 14, 2018 by Anonymous

Poole, Dorset United Kingdom
Call Center & Customer Service
Immediate Start
£21k - £21k Annual
Full-Time
Office support Administrator

Mon to Friday 8am to 4:30pm

£21,000 basic plus 5% bonus and 25 days paid holiday

This is a great opportunity for a Graduate who has either a Materials, Polymer Composite or manufacturing / Technical or a marketing/sales degree Or a candidate with current experience.

This role with the right person and attitude can evolve into a more Business development and account management role in the future and we are looking for a forward thinking energetic person with a hunger to grow and succeed.

Office support Administrator

The primarily role is to work with the sales team, engineering and manufacturing departments to ensure excellent customer service, support and clear communications our clients worldwide. In addition, the Sales Support Administrator will further improve internal sales operation and systems to provide superior service and improved organisational efficiency. This person will also manage a small parts business for the company as well as assist in some marcom activities.

Responsible to handle orders, quality related matters (with the QSHE Manager), requests for information, pricing, lead-times etc and responding as fully as and promptly as possible.

Responsibilities of the Office support Administrator:

Customer Service & Support

Manage order fulfilment process from beginning to end

Track status of orders and manage order communications - current order status, late orders, shipping, invoices, payments etc.

Follow up with customers on orders and samples to ensure customer satisfaction with our processes

Be the "Voice of the Customer" at all times within the organisation

Interface with customers, Sales and Engineering to follow up on Quality related issues

Sales Operation

Act as the secondary focal point with customers after the Account Manager

Assist in managing overseas warehouse operations including timely stock replenishment

Maintain up to date records, product information, price lists, inputting accurate data into CRM system, organisation of customer related information on company server

Manage a small parts business, including soliciting orders, order fulfilment, maintaining stocks of equipment and parts

Marketing

Assist in various marketing activities including website updates, generating videos, email shots and generating other marketing collateral such as product images, sales brochures, and applications notes.

Job Requirements of the Office support Administrator:

QUALIFICATIONS/EDUCATION:

·Can be a graduate

·Experience in a sales office environment

·Excellent communication skills - written and verbal

·MS Office and CRM experience

·Good teamwork abilities

·Past direct customer experience required

·Good planning and organisational skills

·Marcom experience a plus

PERSONAL ATTRIBUTES:

·Enthusiasm, drive and vision to grow

·"Hands-on" and practical

·Good interpersonal skills, able to work effectively within a small team

·Confident, flexible and self-starting

·Not phased easily, resilient

·CRM

Office support Administrator

Reference: 599088050

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