Client Support Staff

Posted on Dec 12, 2018 by Neopolitan Lighthouse

Chicago, IL 60601
Leisure & Sport
Immediate Start
Annual Salary

Neopolitan Lighthouse's

Client Support Staff


1.) Bachelor's Degree with 1 year of experience in a human service or related field; or 2.) Associate's Degree with 2 years of experience in a human service or related field; or 3.) Five years of experience working with an at risk population. Bilingual English/Spanish is a plus. Possessing a 40 hour domestic violence certificate is also a plus.

Job Description

Below you will find the duties and responsibilities of the Client Support Staff, who reports directly to the Shelter Supervisor:


  • Cover 24 hour crisis line; provide crisis intervention counseling, telephone and in-person intake, domestic violence eligibility assessment, information and referral.
  • Provide civil legal advocacy/OP, VCVA individual and group counseling to inform clients of their rights and remedies under these acts
  • Provide individual counseling, support services, and safety planning to victims of domestic violence in order that they may reconcile their feelings regarding the domestic violence they have experienced with necessary support.
  • Facilitate peer support/group counseling service to provide domestic violence education and related topics.
  • Prepare monthly reports and assist in the auditing of client files on a monthly basis.
  • Provide information and referrals based on client's needs.
  • Assist the children's case manager with the children's program.
  • Participate in staff meeting and training seminars.
  • Complete all documentation on primary client (update goal sheet every three days, complete outtake, etc.)
  • Encourage a positive atmosphere for shelter/community living environment.
  • Client Support Staff is responsible for no less than 20 hours a week in documented counseling hours.
  • Client Support Staff works with clients on tasks that will assist them reaching their goals.
  • Client Support Staff should work with clients to ensure the compliance of house rules for the safety of all residents.
  • Assist Housekeeper with the upkeep of the shelter.
  • Other duties as assigned.

Work Hours

Schedule consists of 40 hours per week: Several evening and overnight positions available. Must be able to work weekends.

Please send your resume and cover letter via email or via fax at .

Neopolitan Lighthouse's Board of Directors and staff are dedicated to promoting the emotional, educational and practical needs of abused women and their children. Neopolitan Lighthouse will work towards educating the public, as well as the legal system on respecting the rights of victims of abuse. We will engage in any and all legal activities to accomplish the aims cited above.

Reference: 599062710