Global Customer Support Agent - German - Utrecht area

Posted on Dec 12, 2018 by Abroad Experience Recruitment Agency

Utrecht, Utrecht Netherlands
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time

For our international client who have their European headquarters in the Netherlands, we are searching for a hands-on, proactive Service Representative for their Facilities department. The Service Representative will support the Manager of Facility Services and as such is responsible for the German market and corporate offices.

Main Tasks

  • Act as representative for shops, regional offices and corporate offices for repair and maintenance.
  • Responsible for responding to calls for repairs and maintenance - one week, every two months on call basis, after working hours
  • Collaborate extensively with vendors, suppliers and/or contractors
  • Create vendor reports, deal with open or wrong invoices, purchase orders, etc.
  • Communicate with stakeholders such as the operations, finance accounting, procurement departments
  • Data entry of new shops, relocations, remodeling or closing.
  • Follow-up on repairs in the shops and offices.
  • Coordinate the sending out bid / cost packages to new vendors.
  • Review of all invoices before signing.

Requirements

  • Minimum of 1-2 years position related experience, preferably within a customer support environment in an international company
  • Fluency in both spoken and written German and English
  • Advanced Excel skills required, experience using a ticketing system is preferred
  • Able to independently identify problems and define solutions
  • Excellent communication and analytical skills
  • Ability to structure information efficiently
  • Hands-on and pragmatic attitude
  • Pro-active, very well organized
  • Open to new ideas and ability to re-prioritize efficiently
  • Certification in construction, facilities or technical degree is preferred

Reference: 599011381

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