Middleware ETL Application Support Engineer

Posted on Dec 10, 2018 by Request Technology - Craig Johnson

Virginia, VA
Information Technology
Immediate Start
$110k - $130k Annual
Full-Time

Prestigious Enterprise Company is currently seeking a Sr. Application Support Analyst with strong Middleware/Linux Applications production support experience. Candidate will be providing Level 2 support for production business applications and performing job failure analysis and problem symptom analysis

Responsibilities:

Support incident and problem management processes

Conduct Impact analysis for infrastructure and application upgrades

Maintain knowledge database articles

Provide application system account support, including password management, release management, and production support

Perform analysis to resolve application data issues (for a subset of applications)

Provide production reports on a daily, weekly, monthly or ad hoc basis as required

Participate in 24x7 on-call rotation coverage for all supported applications

Document lessons learned

Perform other tasks as assigned

Apply broad technical knowledge and skills to analyze, develop, create and implement process improvements, troubleshooting, and operational support

Code Scripts to perform Data Correction Utilities (for a subset of applications)

Utilize JILs (Job Information Language) for scheduling and running jobs with Autosys (for a subset of applications)

Collaborate with project teams on major upgrades and the rollout of new applications

Positively adapt to a rapidly growing and changing environment, while working under pressure

Employ extensive professional experience and creativity to lead resolution of complex technical problems

Engage with business users, application owners, team members and other stakeholders during incident resolution

Act as liaison between the business and technical support teams

Provide training and coaching to fellow team members

Mentor other team members on best practices and past experiences

Qualifications:

Bachelor's degree in Engineering, Computer Science, Information Technology, related field or equivalent experience
5+ years of relevant industry experience
5+ years of application development or support coupled with infrastructure experience
5+ years of collective experience with databases (Sybase, DB2, SQL Server, Oracle) and Security (Firewall, AD, TAM, LDAP, certificate)
5+ years of hands on experience with Scripting language: UNIX Shell, Perl, etc.
5+ years of strong experience in troubleshooting Unix/Linux, Networks, Firewall, Authentication, Security, DNS
5+ years of strong support skills in Middleware technologies (WebLogic, webMethods, Apache, Tomcat, MQ, IIS, etc.) in UNIX/Linux and/or Windows environment.
2+ years of support experience on Oracle Fusion Middleware Stack (SOA/OSB/BAM etc.)
Strong knowledge of Java, JEE, JSF, JPA, JSP, Web Services, HTML, XML, JDBC, SQL, OOA and OOD Concepts
5+ years of hands on experience with job automation tools like Autosys or BladeLogic and monitoring tools like SiteScope, Spectrum, etc.
2+ years of experience on Log monitoring tools like LogLogic, Splunk, etc.
Strong organizational skills, ability to multitask, and ability to set priorities
Strong data analysis, decision making, problem solving skills, and able to drive issues to resolution
Incident Management and Problem Management experience
Knowledge of ITIL concepts

Reference: 599005819

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