Customer Service Executive /Account Manager

Posted on Dec 15, 2018 by Sheridan Ward Recruitment Services

Hayes, Middlesex United Kingdom
Admin & Secretarial
Immediate Start
£10 - £11 Annual
Full-Time

Customer Service Executive /Account Manager

Location: West London

Salary: £11.00ph

We are currently looking to recruit an Customer Service Executive /Account Manager on behalf of our client in West London. Do you have excellent verbal and written communication? Do you have experience dealing with customers either face to face or over the phone? Are you confident on the phone? If this sounds like you APPLY NOW!!!!

Main purpose of this job:

Responsible for managing a portfolio of UK and Internationally based Customers and overseeing regular orders from quotation through to delivery, including sourcing from Suppliers

Job Description: -

  • Price Quotations
  • Invoices
  • Pro-forma Invoices.
  • Picking Lists
  • Deal with all sales enquiries.
  • Source Products from the UK and abroad, negotiate if required with suppliers.
  • Issue Price Quotations in line with company policy, and within agreed margin limits.
  • Negotiate terms with customer when required.
  • Acknowledge/confirm customer order.
  • Liaise with logistics dept to arrange appropriate transportation and maintain customer profiles.
  • Issue Pro-forma Invoice if necessary.
  • Place Purchase Orders in line with company policy with suppliers, and within agreed personal and customer credit limits.
  • Inform Customer about progress of their order.
  • Check and confirm goods received and issue picking lists.
  • Check and sign final picking list against customer order to authorize dispatch.
  • Communicate shipping details/order status to customer.
  • Initiate production of credit notes according to company policy.
  • Report any exceptions or issues to Responsible Person, as per company policy using the internal Intranet system.
  • Investigate and change if necessary, any queried Supplier Invoice within 36 hours of receipt and pass back to the Accounts Department.
  • To actively develop sales from new customers and lapsed customers.
  • To provide an excellent level of service to all customers.
  • Benefits
  • Salary: £22 - £23'500 dependant on experience
  • Hours: 9am - 5.30pm
  • Benefits: 22 days, add 1 day every 2 years until reaching 27 days (10 years), pension, Bonus paid subject to Company performance Paid Annually

Reference: 598331184

Similar Jobs

Customer Service Account Executive

Hayes, Middlesex United Kingdom

Sheridan Ward Recruitment Services

Customer Care Executive

Hayes, Middlesex United Kingdom

Parkside Recruitment

Customer Care Executive

Hayes, Middlesex United Kingdom

Anonymous

Customer Service Administrator

Hayes, Middlesex United Kingdom

Parkside Office Professional