Heating Services Controller
Posted on Dec 12, 2018 by Certas Energy
We currently have a vacancy for a Heating Services Controller within the team at our Larbert office. This is a Fixed Term Contract opportunity until the end of November 2019 (1 Year) working 37.5 hours Monday - Friday 830-5pm.
In this role you will be responsible for generating & retaining customers within a defined area and delivering an exceptional level of customer service.
As a heating services controller you will Ensure individual engineers' worksheets are received prior to their working week and to ensure that each engineer's daily work schedule is routed in the most effective way possible while monitoring the return of engineers' completed work notes via PDA, and input manual work notes accurately into the system when necessary.
There is a key focus on customer service within this role and good administration and organisation skills are key as you will set up new customer accounts and process maintenance arrangements, schedule service visits by notifying customers in advance via Maxoptra routing system and handle customer's financial detail's including during the process of payments for products in accordance with agreed customer standard and legislation.
You should have Experience of working in a sales and customer service role, involving an element of success in outbound selling to customers, along with excellent IT skills, including knowledge of Excel.
Exposure and experience to Codas and work within a similar function are desirable.
Benefits also provided by Certas include discount schemes, pension scheme and holiday buy and sell options. This role provides an excellent opportunity to gain experience and grow within the UKs largest independent retailer of fuels and lubricants.
We work as one team, making our energy expertise and outstanding service count for all our customers.
We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses! Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.
It's also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.
The successful candidate will be offered the position on Certas Energy terms and conditions of employment.
Shortlisted candidates will be notified within 2 weeks after the closing date. If you are not contacted, you should assume that you have not been shortlisted.
Certas Energy Ltd is an Equal Opportunities Employer