Insurance Claims Administrator

Posted on Dec 17, 2018 by Parmar Staffing Ltd

Tunbridge Wells, Kent United Kingdom
Immediate Start
£25k - £25k Annual

Insurance Claims Administrator - Tunbridge Wells, Kent

Part time 6 month contract 15-20 hours per week, ideally 10-2 although flexible

We are currently recruiting for an Insurance Claims Administrator to join our busy team in Tunbridge Wells, Kent. You will ideally have a good knowledge of the Insurance sector and claims but not essential. You will have solid administration experience and be use to working within a structured environment.

Role responsibilities include:

  • Reviewing and managing incoming claims post and emails
  • Processing new claims calls notifications in accordance with procedures and policy cover and capturing and recording new claims accurately on claims system including reserve setting
  • Collecting accurate information and documents to proceed with a claim
  • Guiding members on how to proceed with the claim and ensuring customers are treated fairly.
  • Handling household claims on a desktop basis, within own handling authority limits
  • Referring claims of a more technical nature outside of your authority limit to more technically senior team members or Underwriting. Build and maintain relationships with other areas.
  • Evaluating claims at notification stage to assess if an adjuster/ supplier visit is required
  • Liaise with third parties (e.g. loss adjusters, tradesmen, suppliers) and ensure visits are made and work is completed in a timely fashion and to high standards
  • Checking for possible fraud indicators and referring to senior management should suspicion be raised

This role requires all of the following attributes:

  • Excellent communication and negotiation skills
  • Excellent MS Office skills and a people person
  • Good customer service focus along with good planning and analytical skills
  • Cert CII/DIP CII qualifications desirable or working towards
  • Previous experience within the insurance industry with previous claims handling desirable

Salary and Benefits:

The salary for this part time role is £19,000 to £25,000, pro rata - dependent on experience

Benefits to include 23 days holidays plus bank holidays. Other benefits

Reference: 598104464

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