Call Centre Administrators

Posted on Dec 15, 2018 by Anonymous

Watford, Hertfordshire United Kingdom
Call Center & Customer Service
Immediate Start
£18k - £22k Annual
Full-Time
RWS1/25841

Call Centre Administrator

Watford

£18,000 - £21,000 + Benefits Package

The Role

Responsibility for meeting and setting customer service targets as well as planning areas of improvement or development, and also ensuring that all calls are answered

Main Duties/ Responsibilities

* Working 8am-5pm Monday to Friday
* Utilise IT to the full and ensure work is progressed effectively
* Prioritise workload
* Maintain confidentiality of private and confidential information
* Handling customer complaints or enquires
* To provide telephone assistance to clients with query's
* Ensure correct internal and external distribution of correspondence
* To provide an efficient, courteous and professional approach to all telephone callers
* To record and convey accurately and at the appropriate time incoming or outgoing messages
* To take accurate facts and contact details for the recipient of the message
* Carry out filing as per standard filing system, keeping files up to date & any hard copies as required
* Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
* Ensure that emails are dealt with appropriately
* Any other reasonable management request

Experience

* Previous administrator experience (Essential)
* Outlook efficient (Essential)
* Dealing with telephone enquiries (Essential)
* Previous experience of within a customer service role (Desirable)

Skills/ Knowledge

* Excellent organisational skills (Essential)
* Excellent verbal and written communication skills (Essential)
* Flexible & adaptable (Essential)
* Ability to work both alone and as part of a team (Essential)
* Ability to operate MS office (Word & Excel) at an advance level (Desirable)

Education/ Qualifications

* Educated to GCSE level or equivalent
* Educated to A Level Standard or equivalent

Attributes

* Confident
* Self-motivated
* Enthusiastic
* Resilient
* Working within diverse groups

Linsco is acting as an Employment Agency in relation to this vacancy

Reference: 597237745

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