Customer Service and Sales Support

Posted on Dec 13, 2018 by Anonymous

Cirencester, Gloucestershire United Kingdom
Call Center & Customer Service
Immediate Start
£18k - £18k Annual
Full-Time
Are you an experienced across customer service or order processing? Looking for your next step within a progressive and global client. We here at Siamo Recruitment are representing a market leading client looking for keen individuals to develop and grow within their organisation. This role will come with an excellent development plan, a rewarding with a KPI bonus on order accuracy and clientele satisfaction.

Benefits of joining this client:

* Starting salary of £18,000 + £2,000 KPI related bonus paid monthly

* Discounted gym membership

* Progressive client

* 25 days + 8 bank holidays

* Company away days

* Vouchers

* Parking on site

Your role will have the following responsibilities:

* Respond to customer's requests promptly in a professional manner

* Working in partnership with the sales department and internal distributors

* Keep records of customer interactions, transactions, inquiries, comments and complaints

* Keep customers up-to-date with the status of their query

* Own all order related issues to the satisfaction of the customer and the business

* Communicate and coordinate with internal departments

* Backlog review and management (including running backlog reports)

For this customer service and sales support role you will need the following skills:

* Strong communication and negotiation skills

* Good inter-personal skills

* Possess strong problem solving skills

* Ability to multitask

* Accurately captures customer information

* Computer literate with Microsoft Office and Microsoft Outlook

Reference: 597237739

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