Helpdesk Technician

Posted on Dec 17, 2018 by Synergie Belgium nv

Brussel, Brussel Belgium
Information Technology
Immediate Start
Annual Salary
The IT Helpdesk Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The Technician will field customer calls, troubleshoot, document and resolve IT related issues based on solutions found in the knowledge base. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. Primary responsibilities: · Provide professional end-user support via telephone, email or web submits · Provide restorative or maintenance actions to resolve end-user problems · Responds to end-user problems based on standard procedures · Track incidents and calls, including but not limited to, entering data into the database timely and accurately · May be responsible for ensuring systems are configured properly Requirements · High school diploma or equivalent required · 0-1 year's relevant experience · Requires excellent customer service skills · Solid foundation of Personal Computer experience · Troubleshooting capability · Overall knowledge of desktop productivity products · Ability to work in a team environment · Proven ability to remain flexible in a changing enviro... Originele vacature is te vinden op - Maak nu een Jobagent aan op StepStone en vind je droombaan! Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op!
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Reference: 598339561

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