Savings - Deposit Operations - Procedure Writer - Richardson

Posted on Dec 10, 2018 by Goldman Sachs USA

Dallas, TX 75201
3 Dec 2018
Annual Salary
MORE ABOUT THIS JOB Consumer and Commercial Banking (CCBD)
Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital

Digital Finance Description
Digital Finance, a business unit within CCBD, is comprised of the firm's digitally-led consumer businesses, which include the Marcus deposits and lending businesses, as well as the personal financial management app, Clarity Money. Digital Finance combines the strength and heritage of a 149-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.

RESPONSIBILITIES AND QUALIFICATIONS Professional who will write Policies, Procedures, work-steps and an agent help tool for consumer finance operations. Responsibilities: Write and deliver documentation for online deposits and savings operations.

Your Responsibilities
  • Write, navigate approval, and deliver policies
  • Work with stake holders to determine what Procedures and work-steps need to be written for contact center operations
  • Write, navigate approval, and deliver procedures for Quality Operation, Fraud Prevention, Compliance, Legal, Vendor Service, Treasury Operation, and Tax
  • Participate in weekly change approval board for the line of business to ensure high standards of change management
  • Provide change management services to the business, coordinating and communicating in order to speed change delivery
  • Provide version control and authorship of contact center correspondence
  • Provide communications to contact centers
  • Maintain online help tools
Your Skills
  • Technical writing
  • Results and delivery orientation, as indicated by progressively larger documentation responsibilities
  • Excellent collaboration and communication skills
  • Financial services experience
  • Experience writing documentation for deposits and savings operations
  • Experience designing, developing, and delivering an online help tool

ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

Savings - Deposit Operations - Procedure Writer - Richardson

Reference: 598337041