Client Operations Specialist - Institutional Securities Group Product

Posted on Dec 11, 2018 by Morgan Stanley USA

Baltimore, MD 21201
3 Dec 2018
Annual Salary
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

Institutional Securities Group (ISG) Product Operations encompasses two functionally aligned organizations. The first, Trading & Client Operations, provides Operations functions in direct support of activity executed by Institutional Sales &Trading. The second, Clearing Operations, provides Operations functions in direct support for activity cleared by Morgan Stanley on behalf of our clients in Prime Brokerage, Listed Derivatives, and OTC Derivatives. The broad organization partners closely with Sales and Trading to develop and implement new products and services as well as drive efficiency and reduce risk in our processes. At all times we are focused on delivering quality service to clients both internal and external. ISG Product Operations partners closely with Shared Services and Banking Operations as well as Branch Operations and Operations Risk & Control to deliver a connected 'front to back' view of operations to ISG Sales and Trading.


The position within the Derivatives Clearing Client Service Group. The role involves extensive contact with our clients, our colleagues in Prime Brokerage, global counterparts and sales force.
This candidate will be responsible for client service for North America based clients trading all Cleared Derivatives products.

The role entails:

- Margining of clients
- Client account administration
- Single point of contact navigating the organization for our clients
- Client Relationship Management which includes developing valuable relationship with clients, understanding their requirements and delivering solutions.
- Active involvement in client initiatives
- Project work
- Implementing process improvement and controls to existing functions.
- Ensure adherence to global escalation policies, maintain up to date awareness of risk policies and procedures, attest to operational procedures at required intervals and actively comply with ethics and behavior standards


- Bachelors degree highly preferred
- Excellent interpersonal skills which includes strong communication/networking skills to interact with both internal/external parties
- Fast learner with the ability to work independently
- The ability to work under pressure and multi-task
- Team player
- Good PC and organizational skills
- Strong negotiation, reasoning and problem solving skills Client Operations Specialist - Institutional Securities Group Product Operations

Reference: 598336489