Sales Order Processor
Posted on Dec 10, 2018 by Page Personnel Finance
Currently seeking a Sales Order Processor in Liverpool. As a Sales Order Processor your responsibilities will entail interacting with customers to provide excellent levels of sales support and process information in response to sales orders, enquiries, requests and concerns about products and services.
This Liverpool based SME provide high end products to consumers and businesses internationally, this organisation have celebrated growth by over 50% in the past 2 years.
You will work within the admin and secretarial team, this is a fast pace and experienced function with a laid back and vibrant work place.
Role of a Sales Order Processor:
*Ensuing export documentation where required is completed.
* Ensuring goods arrive on time with customer either by phone or electronically in a timely, effective, polite and positive manner showing sensitivity to the customers issues
*Understanding internal and external customer needs and expectations and working to exceed these
*Obtain and evaluate all relevant information to effectively handle enquires or complaints
*Respond promptly to customer enquires both verbally and in written form
*Take ownership of customer queries and ensure appropriate solutions are given
*Accurately process and verify sales orders, along with returns requests and invoice queries
*Perform general office administration as required
*Communicate and coordinate with internal departments
*Manage and maintain customer support 'best practice' in line with company policies and business rules
*Work as part of a team to develop and improve existing procedures and policies and develop new where required
Key Skills, Qualifications and Experience:
*Proven data entry skills
*Excellent skills processing high volumes of transactions
*Ability to work effectively as part of the team
*A flexible, highly motivated 'can do 'attitude
*Excellent interpersonal skills, non-confrontational, ability to listen, obtain information, determine course of action and follow through to successful completion
*Proven exposure to difficult situations, maintaining professionalism, displaying patience and empathy
*Able to demonstrate strong written and verbal communication skills and the ability to communicate with customer and colleagues at all levels
*Excellent organisational skills, ability to prioritise and meet agreed deadlines
*Ability to build and maintain customers confidence in the company, its service and products
Details of a Sales Order Processor:
*Hours: Full Time, Mon - Fri 8.45am - 5.00pm
*Free car parking
*28 Holidays per year
*Extra Rewards - An online portal offering vouchers and discounts