Programme Manager Relationship Support
Posted on Dec 10, 2018 by Page Personnel Public Sector & Not for profit
An exciting new opportunity for an exceptional Programme Manager (Relationship Support) who has prior experience in relationship and/or customer management to join a fantastic organisation based in London in their exciting time of growth.
Our client is a fantastic inspiring international development charity who aim to empower and develop women entrepreneurs across the globe to establish and successfully grow their own businesses. Over the last few years, this charity have put in a place a successful Programme which pairs successful business women with female entrepreneurs in low and middle income countries, with the objective to support them in developing their skills, networks and confidence.
The successful Programme Manager (Relationship Support) will oversee the second cycle of the Programme in terms managing those who have been paired onto the Programme. Duties will include:
- Providing overall management of the Programme's mentee-mentor support function, and ensure it provides a high-quality service to participants.
Managing the work of Senior Programme Officers and Programme Officer and making sure they are providing enough support to mentees and mentors.
Oversee the online database, including data analysis.
- Check progress of all cases from receipt to resolution.
The successful Programme Manager will have:
Demonstrable experience of coordinating a high-volume customer or beneficiary support function.
Advanced analytical skills and the ability to analyse large volumes of data.
- Excellent interpersonal and communication skills
- Excellent Excel skills.
On offer for the successful Programme Manager (Relationship Support) is a salary of £31,000 - £35,000 depending on experience, plus additional benefits.
Page Personnel Public Sector & Not For profit