Head of Operations
Posted on Dec 13, 2018 by Michael Page Engineering & Manufacturing
The Head of Operations will assume overall management accountability for operations and to drive performance improvement to support the strategic growth objectives of the business.
My client in Hampshire is a market leading design and manufacturing business of low volume, high mix products and are looking for a Head of Operations.
The Head of Operations will assume overall management accountability for operational performance. Areas of responsibility include Production Management, Manufacturing Engineering, Stores and Logistics, Customer Hub, Quality, Health and Safety, Client Services, Supply Chain, Planning, Project Management and Facilities.
- To deliver operational excellence and financial performance by directing and managing functional resources whilst ensuring that customer requirements are satisfied and client's business plans are achieved.
- In conjunction with peers in the leadership team and across the business, to develop, propose and implement Operational Key Performance Indicators, (KPI's), and business processes which will improve overall performance and control across the key areas of process, quality, cost, delivery, responsiveness and safety, health and environment.
- To set operational performance targets and to assess leading and lagging performance indicators, taking action as appropriate.
- To lead integration activities and change programmes in areas such as (but not limited to) inventory management, sales operations, manufacturing process, procurement, material control, ERP systems and engineering tools. To promote these programmes internally and to gain buy-in to them from all personnel by "selling the vision". In this way, to build a strong, functioning organisation.
- As a member of the leadership team, to provide the management, direction, vision, control and structure that the business requires and to act as the highest point of authority regarding all operational and supply chain issues. To support the direction of the company as a whole through a contribution to wider business planning, the resolution of both strategic and tactical issues and the agreement of a common approach to managing strategic and operational decisions.
- To drive change in the culture of the business, its organisation, people, processes and procedures, promoting delivery, timeliness, technical excellence, quality and customer satisfaction.
- To support product design through the new product introduction phase to ensure that lead times are met and high standards of quality are achieved through the provision of structured business processes.
- To set, communicate and achieve budgets including those related to output (revenue), capital spend, labour and non-labour overheads. To meet or exceed any and all budgets, performance indicators and targets as set by senior management and to provide forecasting and reporting as required.
- A proven track record in a senior Operational, Plant Management or General Management position, with this ideally having been gained in an industry such as aerospace, defence, automotive, electronics or similar.
- Working knowledge in leading teams as many of the following areas as possible: project management, budget management, manufacturing technologies and processes (including lean manufacturing and process variation reduction, i.e. Six Sigma), materials management, materials planning systems (MRP / ERP), order generation process logic and supply chain management (production planning, scheduling, purchasing, sales inventory, supplier selection and management, inventory control, logistics, stockroom operations and shipping / receiving).
- Excellent communications skills when interacting with colleagues, senior management, subordinates, customers and other stakeholders. The ability to listen and to communicate complex concepts confidently yet sensitively at all levels.
- Knowledge developing & leading an operations and supply chain organisation, processes, and improving KPI performance.
- Working knowledge of business finance and ability to link financial outcomes with operational actions and business strategy.
£65,000 - £75,000 + Benefits