Customer Relations Manager

Posted on Dec 12, 2018 by Whole in 1 Golf

City, Leeds United Kingdom
Call Center & Customer Service
Immediate Start
£20k - £22k Annual
Full-Time

Customer Relations Manager based in Leeds offering a basic salary of £20,000 to £22,000 plus bonus and benefits (OTE £40,000).

This is a brand-new opportunity for the successful applicant to nurture and grow within a market leading company. We are looking to recruit a motivated individual searching for an exciting challenge.


Benefits:

  • Basic salary of £20,000 to £22,000
  • Uncapped bonus, OTE £40,000
  • Pension Scheme
  • Childcare Vouchers
  • Company Laptop
  • Use of Company Vehicles for Business Travel
  • On site canteen and chill out area
  • Fantastic friendly office environment.

The ideal Customer Relations Manager:

  • Full UK Driving License, preferably clean
  • Experience within telephony and face-to-face based account management
  • Confident when liaising with clients of all stature
  • Experience using contact management systems
  • Competent using Microsoft Office products
  • Minimum 5 years Customer Service experience
  • Proven track record and be able to demonstrate examples of world class service
  • Ability to handle complaints
  • Effective communication and organisational skills

The role of Customer Relations Manager:

  • Contacting existing clients from our portfolio at various stages of the customer journey
  • Working as part of a wider team to provide a positive client experience
  • Achieving monthly targets as set out by the Senior Management Team
  • Managing client expectations
  • Networking and potential client meetings
  • Account manage a portfolio of existing corporate clients

Our corporate clients range from sole traders, SME's, and large enterprises. The role is office based, with the opportunity to meet clients face-to-face at events nationwide and will involve communicating with our corporate clients and assisting with managing client experience and expectation. The candidate must have the ability to organise and execute networking events with both corporate clients and golf club personnel, all over the country, with overnight stays and travel occasionally required.


About the Company:

Formed in 2011 the Company has grown rapidly delivering double digit revenue growth year on year and we require excellent staff to join our team to help deliver the companies ambitious plans for further growth over the coming years.

Reference: 598260671

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