Customer Service Manager

Posted on Dec 12, 2018 by Anonymous

Leeds, Yorkshire United Kingdom
Call Center & Customer Service
Immediate Start
£25k - £25k Annual
Full-Time
Customer Service Manager based in Leeds offering a salary of £25,000 + Commission + Benefits

As the Customer Service Manager (UK) - Golf Operations you will be working at our Head Office in Leeds within an overall Customer Service Team but specifically dealing with our portfolio of golf clubs in the UK to ensure that we provide them with world class service.

This is a customer service and sales focused role, so you will liaise with a Golf Sales Manager (UK) within the Golf Operations Department to ensure that they provide you with a smooth hand-over of all new projects, so you manage that relationship from the cradle to the grave. You will be dealing with all club queries, questions and feedback providing them with the relevant information and answers in a timely fashion.

Benefits:

* Basic salary of £25,000

* Commission

* Company laptop/iPad

* Company pension scheme

* Mobile phone

* On site canteen and chill out area

* Fantastic friendly office environment.

The ideal Customer Service Manager:

* Must live within easy commutable distance to our Head Office in Leeds

* Full UK Driving Licence

* Strong sales and customer service background in a corporate environment and be able to evidence your success in your current or previous roles

* Strong project management and organisational skills

* Excellent verbal and written communication skills

* Excellent listening, negotiation and presentation skills

* Client interfacing ability with confidence

* Strong interpersonal skills and effective relationship building capacity with client, partner, and internal team at different levels in the organisation

* Committed to continuous education through workshops, seminars and conferences

* Strong attention to detail

* Ability to manage multiple projects and prioritise different tasks

* Strong leadership capability

* Ability to lead by example

* Able to offer support and help to colleagues

* Tenacious, customer service driven and hungry to hit challenging targets

The role of Customer Service Manager:

Work closely with a UK golf sales team in Leeds plus field-based Territory Managers who cover specific areas of the UK

Responsible for the retention of our clubs negotiating with them to extend their contracts at the appropriate times

Forge a close working relationship with other departmental managers in the business as the project takes shape and we provide a fantastic end-product to our golf club clients

Achieve retention targets by successfully managing our portfolio of golf clubs working in tandem with the golf operations sales team

Build and promote strong, long-lasting golf club relationships by understanding their needs and ensuring they are using all the features of the package enabling them to successfully benefit and generate income.

Deal with all golf club questions, queries and feedback

Present retention, expenses, car mileage, commission reports and realistic forecasts to the management team including a weekly report

Own and hit annual retention targets using a mixture of approaches including but not limited to telephone, email, face-to-face and social media including LinkedIn

Support Territorial Account Managers and attend various relationship golf club meetings with them for teaching and coaching purposes

Attend and deliver successful networking events throughout the UK at our host golf clubs;

Liaise with the Technical Services team to ensure that golf clubs are receiving all aspects of their package as per the contract

About the Company:

Formed in 2011 the Company has grown rapidly delivering double digit revenue growth year on year and we require excellent staff to join our team to help deliver the companies ambitious plans for further growth over the coming years

Reference: 598260420

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