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Front Desk Lead

Posted on Dec 9, 2018 by In-Shape Health Clubs

Cathedral City, CA 92234
Leisure & Sport
Immediate Start
Annual Salary
Job Summary: Responsible for greeting all members and prospective members as they enter the club. Receives cash from customers or employees in payment of goods or services. Assists all members to ensure their visit is positive and the training of all Front Desk staff.

Duties and Responsibilities:

  • Directly supervise and train 2 to 10 employees in the club
  • Carries out supervisory responsibilities in accordance with ISHC policies and applicable laws, including
    1. Training employees
    2. Planning, assigning, and directing work
    3. Monitoring appraisal performance of Front Desk staff
    4. Rewarding and disciplining employees
    5. Addressing complaints and resolving problems
  • Respond to inquiries from potential members and current members
  • Inspect membership cards and sign in members on computer system
  • Responds to inquiries from potential members and current members
  • Operates and balances cash register including making changes and issuing receipts as needed
  • Respond to telephone inquiries within three rings. Obtains name and phone numbers for telephone inquiries. Documents per company policy
  • Displays or demonstrates products, supplements and retail items; emphasizes salable features
  • Quotes prices, computes bills or itemized lists and prepares handwritten receipts for sales transacted
  • Reads and records totals shown on cash register tape and verifies against cash on hand. Prepares close-out reports per company policy
  • Order and inventory all drink, food, supplement, clothing and pro-shop items.
  • Track purchases, sales, as well as weekly and monthly profits, as well as, oversee the merchandising and promotions of retail items
  • Conduct monthly Front Desk staff meetings as needed and attend monthly Front Desk Supervisor's meeting
  • Model appropriate compliance and behavior desired per company guidelines
  • Assists in other departments as needed (Membership or Housekeeping)
  • Participate in "Team Clean" process to pick up a variety of items from varies sections of the club (weights, towels, trash, etc). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Requirements and Qualifications:

  • Previous experience in a lead or supervisory role preferred
  • One to three months experience working with the public
  • Hiring is done for block schedules, so flexibility is key
  • Experience with inventory, cash register use, opening and closing procedures
  • Ability to analyze, interpret company policies (written, oral, diagram and or schedule form), write reports, procedures and safety instructions
  • Previous work with vendors/suppliers preferred
  • Excellent customer service and communication skills
  • Ability to work well under pressure and time constraints and display positive behaviors in all member contacts.
  • Basic math skills to include the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentage
  • Ability to effectively present information and respond to questions from groups of staff, managers, co-workers, members and the general public
  • Bilingual skills a plus
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Current CPR or ability to pass CPR certification within 60 days of hire date

Work Environment/ Physical Demands: While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, changes in temperature/humidity; moving mechanical parts and vibration and exercise equipment; frequently required to stand, walk 4-8hours/8 hour day; use hands to finger, handle or feel; and reach with hands and arms; and frequently use both feet and move them forward/backward and side to side; seldom required to sit; frequently to climb, balance, stoop, kneel, crouch or crawl; and continuously reach and twist, including side-to-side movements; carry or move up to 25 pounds and occasionally lift, carry or move 26-50 pounds.

Reference: 598259588

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