Ford Field Management, LLC is Detroit's premier sports and entertainment destination and is the game day home of the Detroit Lions. Throughout the year, Ford Field hosts events such as concerts, motorsports, college and high school sports, high school and college graduations, and more. Ford Field also has space available for conferences, meetings, and banquets. Ford Field has hosted major events such as Super Bowl XL and the 2009 NCAA Men's Basketball Final Four. Ford Field Management and the Detroit Lions currently need a Ticket Operations Supervisor (Special Events Ticketing Specialist). This position is based out of Ford Field stadium located in Downtown Detroit. This position will report to the Executive Director of Ticketing Technology and Ticket Operations. POSITION SUMMARY:
The Ticket Operations Supervisor (Special Events Ticketing Specialist) will be the project lead for the ticketing software event build, maintenance, execution and the financial ticket settlement of all ticketed special events at Ford Field. As a member of the ticketing department, this role will also assist with the Detroit Lions ticketing software setup and will be a key contributor to the overall ticketing operation. This will include managing ticket inventory allocations, database coding and will be the primary project lead on behalf of the ticketing technology and ticket operations team for all third-party ticketing and third-party promoter communication for the ticketing software event build and ticket distribution plan for Ford Field Special Events. ESSENTIAL FUNCTIONS (including, but not limited to):
The Ticket Operations Supervisor (Special Events Ticketing Specialist) position will have daily responsibilities including, without limitation, the following: Responsible for the project management of the third-party ticketing software manifest build, event creation, database coding and software support of the organization's ticketing software for special event ticketing. Actively manage ticket inventory allocations and special offer creation on the ticketing software for targeted marketing promotions on the Ticketmaster (Host/Classic and Archtics) ticketing systems from inception through event reconciliation. Primary customer service contact for in-house ticket services, Ticketmaster customer service and the front of house guest services team for special event ticketing needs. Project management lead with primary ticketing partners and third party special event ticketing partners to ensure overall system programming and software performance expectations are met for Ford Field special events. Support the daily financial ticketing reporting and reconciliation of special events as required and oversee ticket inventory management from special event ticket presales and public on sale through event settlement and financial reconciliation. Actively monitor, report and analyze ticket sales trends on all special events throughout the ticket presale and onsale period and make recommendations on pricing and ticket scaling. Develop and maintain system administration and user guidelines for special events ticketing. Establish an exceptional working relationship with third party event promoters, in-house special events team and all other internal departments. Assist Manger of Ticketing Systems & Ticket Technology with additional event builds, staff training, and Ford Field ticketing communication as assigned by the Executive Director of Ticketing Technology & Ticket Operations. Assist the daily general operations and management support of the Ford Field box office. Assisting with the ticket sales process and general ticket services inquiries related to events or ticket delivery. Handle daily incoming calls, checking messages and returning calls regarding ticket related needs for all Ford Field events. Act as primary liaison with all representatives from Ticketmaster event support for special events. · Work collaboratively with Executive Director of Special Events and the entire special events team to ensure exceptional internal and external service for all third party promoted events. NONESSENTIAL FUNCTIONS:
· Will accept other responsibilities and duties required as assigned by the Executive Director of Ticketing Technology and Ticket Operations consistent with the objectives and essential functions of this position. Such responsibilities shall be incorporated into the position description if they are ongoing. · Must be self-motivated, proactive, reliable, and able to work independently or as part of a team · Meets challenges with resourcefulness and creativity · Maintain professionalism when communicating with internal and external contacts · Must be accurate and efficient with ability to meet deadlines · Must be detail oriented with strong organizational skills · The ability to gather and analyze information skillfully and develop solutions quickly and effectively · Ability to assess the needs of potential clients/stakeholders and develop recommendations · Will adjust work schedule to meet departmental demands Ability to manage multiple projects in a fast paced and time sensitive environment Will keep appropriate information confidential QUALIFICATIONS/REQUIREMENTS:
Bachelor's Degree in Business, Communications, Sports Management or related field, or relevant professional working experience A minimum of three years of ticketing system administration and/or ticket operations experience Exceptional written and verbal communication skills Previous supervisory and/or project management experience Strong understanding of ticketing systems, database structures and the ticketing ecosystem Strong computer skills including experience with MS Office products, including but not limited to, Word, Excel, and Outlook with the ability to learn new programs Exceptional customer service and organization skills Ability to manage multiple projects in a fast paced and time sensitive environment Flexibility to work non-traditional hours and at times in non-traditional settings A high degree of technological competence and point of sale experience Advanced user experience of the Ticketmaster, TM1 and Archtics ticketing systems preferred Experience with additional ticket operations systems or relational database programs preferred Previous ticketing experience with an entertainment venue or professional sports team preferred Ability to work a flexible schedule including nights, weekends and holidays WORKING CONDITIONS:
· Position may require standing for long periods of time, walking long distances and/or climbing up/down stairs. · Ability to work in a high activity and heavily crowded professional sports venue. · Specific vision abilities required by this job include close vision and distance vision. TO APPLY:
To apply, please submit a copy of your resume along with a cover letter detailing your interest and related experience to the position. Due to the high volume of resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. No calls or emails please.