Warranty/Customer Care Specialist - Brighton

Posted on Dec 16, 2018 by Red Flag Recruitment

Brighton, Sussex United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time

We are seeking a highly motivated candidate to join a well-established insurance and warranty company based in the heart of Brighton.

Job Responsibilities

• Conduct outbound warm call to existing customers regarding insurance/warranty policies

• Handle multiple tasks within designated time frames

• Responsible for achieving high levels of customer satisfaction and personal KPI's

Job Requirements

• A positive attitude and good social/interpersonal skills are essential

• Must be able to deal with and remain calm in confrontational situations and deal with negativity

• Previous experience in a customer service environment

• Have exceptional listening and communications skills

• Follow up and follow through consistently to deliver outstanding service

• Have excellent time management, organisational and scheduling skills

Working Days/Hours - Monday to Thursday 11.00am-8.00pm, Friday 11.30am-6.00pm

(You will be required to work 1 in 2 Saturdays - 9.00am-5.00pm) A day in lieu will be given if working a Saturday shift

Pay - Starting at £19,300/annum, increasing to £21,158/annum after 6 months + capped commission structure

You will receive 3 weeks classroom training and ongoing support

The successful candidate must be independent worker/team player, customer focused and have a track record of effective problem solving and decision-making accomplishments.

If you feel you are suitable for this role, please send your up to date CV to Emma Sharp at Red Flag Recruitment LTD

The post Warranty/Customer Care Specialist - Brighton appeared first on bright.jobs .

Reference: 598259373

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