Customer Collection Consultant

Posted on Dec 19, 2018 by Nationwide

Great Billing, Northamptonshire United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time

Starting salary for this role will range between £16,380 and £21,540, depending on your experience within a Collections environment.

You will also be rewarded with a promotion to Senior Collections Consultant once you complete your probationary period (usually 6 months).

We're not like a bank. We're not like any other financial services companies either. We're not really even like other collections and recoveries teams. We're a building society. So we're building our 'society' with a sense of community and a collective belief in the idea that we're all here to help each other. That's what we're all about and that's what makes us different.

Who we're looking for

At Nationwide we believe in helping others. That's where you come in. You will play a pivotal role when it comes to supporting our members when they need it most. It's your attitude that really counts here - you'll have the patience and natural ability to connect with the members that call us, paired with the resilience to provide genuine support.

What you'll be doing

Sometimes our members fall behind on payments, and you'll be guiding them through this over the phone and using our new video technology. You'll spend time discussing our members' finances and understanding their disposable monthly income. You'll offer support to help our members understand their options, and agree payment plans to help them get back on track.

Reference: 598252334

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