Head of Global Training Sales & Services

Posted on Dec 10, 2018 by Bystronic

Niederönz, Bern Switzerland
Engineering
Immediate Start
Annual Salary
Full-Time
The Bystronic Group is a worldwide leader for cutting, bending and automation systems. All over the

world our customers appreciate the great effort of our employees. We develop our sortiment

continously and therefore create unique value for our clients. Our success is built on constant

innovation and people who strive for excellence. Bystronic - that means Best choice for our

customers and our employees. Are you ready to start the adventure?

Our company headquarter is located in Niederönz (Switzerland). Three additional development and

production locations are located in Gotha (Germany), in Tianjin (China), and in Shenzhen (China).

Bystronic is actively represented by its sales and service subsidiaries in more than 30 countries and

has agents in numerous other countries.

Head of Global Training for Sales & Services

Due to our strategic direction to deliver best -in -class service experience to our customer and to

achieve our business objectives & strategic goals as World Class Manufacturer we are looking for a

talented individual as our Head of Global Training for Sales & Services. This role will be key to lead

the development, implementation & governance of short, medium, long term plans for training &

education in the Service (& at a later stage for the Sales) organization and for our Customers

Experience Centers of Bystronic Group. The role reports to the Head of Markets.

Responsibilities:



Development of a full 5 Year Plan with Financial Projections and execute against this



Create, manage and effectively execute on Training Plans to fulfil the needs of the Global

Markets



Responsibility for all Training Courses: Content, Relevance, Timings to ensure the fit with the

Corporate Strategy for World Class Service.



Ensure that we deliver training on an agile way, where customer is in the centre of all actions

(increase ownership, mind-set & attitude, behavior change)



Provide quality feedback in a structured way for the development of the teams & individual

employees



Support HR & Head of Service to identify key talents, help develop training plan for their

development with HR



Identify competency gaps within the existing organization and for the future organizations,

create training plans & concepts accordingly



Develop new Training Programs with blended learning to reduce classroom time and increase

effectiveness.



Manage the Global Training Team to high values and agreed upon KPI's & targets



Host webinars with Service Team, Customers and Industry Associations



Proactively collaborate with Industry Experts to position Bystronic as the Subject Matter Experts

within our chosen Markets



Using Leading Indicators, improve the Lagging Indicator of NPS



Evaluate effectiveness and propose adjustments to programs to improve performance and

ensure objectives are met

Qualifications:



Minimum of five (5) years of experience in learning and development role, ideally in highly

technical environment



Recent experience in a fast-paced, multinational company, ideally within Service & Sales



Experience in sales & service training or organizational coaching



Experience with learning management systems and e-learning development tools.



Support and live our values of openness, innovation and commitment, support employees and

manager to embrace our culture



Ability to travel regularly, minimum 50%. In particular Asia incl. China will be a focus



Technical background preferably in electrical or mechanical engineering



Strong proven understanding of business and commerce

What we offer:

Our culture is driven by innovation, openness and commitment to our customers, to our colleagues

and to our company. We offer a wide range of responsibilities, development opportunities, the

highest technology standards & innovation in the industry. We support and develop our employees

to enhance their career and develop their skills & knowledge. In return to your efforts & results, we

offer attractive social benefits.

Do you feel this is the right challenge for you? We are looking forward to receive your application via

LinkedIn. Thank you for your understanding that we will only contact you if you are selected for the

first round of interviews.

Reference: 598210566

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