Customer Service Representative - Fixed Shift

Posted on Dec 9, 2018 by Anonymous

Glasgow, Lanarkshire United Kingdom
Call Center & Customer Service
Immediate Start
£19.5k - £26.5k Annual
Full-Time
Customer Service Representative - Fixed Shift with Friday/Saturday Off

Interviewing Now - Starting January

£19,500 + Uncapped Bonus (£500 per month or above very realistic)

So you have built up solid customer service experience, but you cannot see a way to further your career in your current role. What's your next step? Are you looking for career progression? More money? Both?

CCA Recruitment are proud to support a household name telecoms business in their ambitious growth plans for Glasgow. If you are looking for an excellent basic salary, high earning potential, a fixed shift pattern and genuine opportunity for career progression in a business looking to double their staff presence in Glasgow, this is not a role to miss.

Offering one of the best interview experiences in the Glasgow call centre market, there has never been a better time to come and check out a career with our client.

The Position

This Inbound Sales and Retentions Advisor role is all about great conversations. Working for a business with a phenomenal reputation for customer service, individuals taking up this new challenge may not necessarily see themselves as "Sales People". Strong product knowledge and experience of upselling in your current role are the kinds of experience we are looking for and will nurture and reward.

This is not a wolf of wall street, cold calling environment. It is the inbound call function of one of the UK's most recognisable telecoms brands. Customers call you, looking to understand and buy your products and this interest must be returned. This means engaging with customers, understanding their lifestyle, needs and wants. Listening, empathy and communication will be your core strengths, along with a personality that is genuinely people focused.

What We Offer

Our client recognise that great employees can have their pick in a competitive market, but with an offer like ours, we are confident that we should be top of your list. Excellent basic salaries, fixed shift patterns, fantastic bonus and great benefits - our client take these for granted. What they do not take for granted is that you will be looking for more.

Joining an innovative and disruptive brand with a fantastic reputation for service (exceeded only by the quality of their products!) you will expect best in class training suited to your needs (whatever your background), a vibrant working environment (think non-corporate, casual dressed) with the tools, technology and products that enable you to do your job. Combining this with genuine career progression prospects, a supportive and highly experienced management team, in an environment forecast to double in size in the coming year and we should be talking your language.

Our Expectations

We understand that the best employees in this sector do not come from a "one size fits all" background. Nor will future stars. To that end we prefer to look for traits, behaviors and passion overly purely experience. An ideal person for us displays:

* A committed work history in a sales or customer service focused environment(s)
* A passion for delivering exceptional customer experience
* A desire to work towards team and personal targets
* A hunger to earn the rewards and bonus that comes from hitting targets
* An outgoing personality and ability to talk to anyone
* An interest in furthering a career within a UK household name brand

Role Specifics

* A guaranteed 40 hour fixed Shift Pattern (11.30am-8.00pm Sunday to Thursday)
* Uncapped Bonus - £500 per month or above highly realistic
* 30 days holidays
* Mobile Phone Discounts
* Flexible Benefits e.g. Cycle to Work

The Important Bit

If you are interested in this role, please get in touch now. Interviews are being held now for a limited a start in January. Shift patterns are offered on a first come first served basis. Apply soon to avoid disappointment.

For more information and a confidential discussion, please contact Rob Hilley at CCA Recruitment on (Apply online only).

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database

Reference: 598202322

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