Evening Customer Service Advisor

Posted on Dec 14, 2018 by Anonymous

Bagshot, Surrey United Kingdom
Call Center & Customer Service
Immediate Start
Hourly Salary
Full-Time
Evening Customer Service Advisor (17.5 hours per week )

Monday to Friday 16:30pm- 20:00pm

Bagshot

£10.51 per hour

Our client, a well known retailer based in Bagshot, are looking for Evening Customer Service advisors to join their close-knit team to act as first point of contact for customers and provide a quality service. They have been recognised as one The Sunday Times 100 Best Companies to work for and they achieve this because they encourage a culture of partnership and reward employees for their contribution.

Key Responsibilities

* Handling in-bound calls from customers, establishing their needs and offering a relevant solution
* Support customers through their journey while maintaining outstanding customer service at all times
* Support the team to promptly complete additional duties such as processing orders and responding to customer e-mails
* Achieve individual and team sales targets on a consistent basis
* Maintain an up to date knowledge or current policies and procedures to ensure a knowledgeable service is offered at all times
* Build relationships with customers over the phone and show an empathy and understanding of the customers circumstance

Candidate Requirements

* Experience of providing a high level of customer service
* Self-motivated and a can-do attitude
* Enthusiasm to learn and achieve personal goals
* Excellent telephone manner
* Competent in Microsoft Office
* Educated to GCSE level (or equivalent) including English and Maths

Benefits

* Bonus scheme up to 25%
* Exciting incentive schemes
* £50 and the day off on your birthday!
* Free parking
* Monthly prize draws and service awards

If you would like to apply for this role then please call (Apply online only) or email (url removed)

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy

Reference: 598094198

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