Customer Service Administrator - French Speaker
Posted on Dec 10, 2018 by Anonymous
Being part of our Customer Service team, you will be assisting in the management of one of our prestigious French clients liaising with both clients and customers through the order process using your languages both over the phone and via email. Your main duties will be as follows: -
Taking incoming calls from our customers and sales staff including the general public.
Advising customers of price and delivery information
Providing Product information/support to retailers and consumers
Order Processing from faxed, scanned, email and telephone orders.
Dealing with any daily enquiries coming from Account Managers and Head Office, providing support and relevant information.
Handling after-sales/warranty returns claims and processing orders to provide replacements.
Managing any Issue/problem escalation to Territory Managers/ team within the office.
You will have fluent written and verbal French language skills plus strong English too. You will ideally have some previous customer service and administration experience within an office or retail environment but this isn't essential as we will consider applicants from other sectors looking to secure an office based role. You will be fully PC literate, confident over the phone and be an excellent communicator and have good attention to detail.
To be considered for this position please submit your CV