Help Desk Co-ordinator
Posted on Dec 15, 2018 by Anonymous
Hours: Monday to Friday 8am - 5pm (after probation you will be required to work one in four weekends which you will receive an extra £200)
Reporting to the Client Support Manager you will be working within a team communicating with the customer at both store level and head office / helpdesk level, assisting to resolve breakdown incidents in order to limit the customer's downtime on their equipment by diagnosing the problem and remotely fixing the problem where possible, logging and solving software and hardware faults efficiently, assiting Engineers and Subcontractors to resolve outstanding incidents and ensuring all call logs are closed out in a timely fashion.
My client is seeking good organizational and communication skills. You will need to be computer literate, able to priorities, work to tight deadlines, problem solving, communicate effectively at all levels and have excellent attention to detail.
Experience in a similar role such as Call Centre or Customer Service would be an advantage, however full training will be given. Good telephone skills, able to prioritise and have general administration skills