German Speaking Customer Support

Posted on Dec 17, 2018 by Anonymous

Maidstone, Kent United Kingdom
Call Center & Customer Service
Immediate Start
£18k - £23k Annual
Full-Time
FRENCH SELECTION UK
German Speaking Customer Support
Technical Support, Service Support, Helpdesk, Customer Service, Client Support, Customer Care, IT, Testing, Troubleshooting,Computer sciences, Cloud communication, Online Communications Systems, fault analysis, Internet of Everything (IoE), PKI (Public Key Infrastructure), Identity and Access Management (IAM), Digital Communications, Fluent in German.
Salary: £18,000 to £23,000 pa depending on experience + Excellent benefits
Location: Maidstone, Kent
At commutable distance by car from Ashford, Gravesend, Sevenoaks, Royal Tunbridge Wells, Tonbridge, Rochester, Chatham, Sittingbourne, Rainham, Gillingham, Dartford, Faversham, Canterbury, Kent, South East, M20.
Ref: CGS12A

VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: CGS12A. Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a well-established global company providing and implementing business solutions for worldwide clients.

Main Duties:
To provide technical support to all clients in the DACH market.

The Role:
- To provide customer service and technical support to clients via telephone , emails and live chat
- To provide troubleshooting experience to end users
- To manage ticket escalation and work closely with support team to define appropriate solutions
- To identify faults, analyse problems and resolves issues to ensure customer's satisfaction
- To guaranty that reported problems are dealt with professionally and in a timely manner
- To define appropriate solutions and close tickets as per within SLA's
- To liaise with clients to resolve issues within agreed timeframe
- To acquire full products range knowledge and understanding
- To mentor and train junior colleagues
- To positively represent the company and develop customer interactions

The Candidate:
- Fluent in German and English (Spoken and Written)
- A solid understanding of IT and speed typing of 35-40 wpm
- Familiar with ITIL - Information Technology Infrastructure Library- is an advantage
- Quick thinking & True problem solver with a logical approach
- A strong team player, keen to learn cutting edge technologies
- Excellent and professional communication skills

Salary: £18,000 to £23,000 pa depending on experience + Excellent benefits

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom

Reference: 598094138

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