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Customer Care Representative

Posted on Dec 12, 2018 by Connect 44 AG

Reading, Berkshire United Kingdom
Admin & Secretarial
Immediate Start
£110 - £110 Daily
Contract/Project

Customer Care Representative in Reading for a leading globally recognised Telecoms company. Working on a 12 hour shift basis, 4 days on a 7am-7pm 4 days off 4 nights on a 7pm-7am 4 days off. Must be located within commutable distance.

Role:

  • Responding to calls and emails from end customers and internal engineers.
  • Log/manage all tickets on the trouble ticketing system for engineers to pick-up and start the fault resolution.
  • Ensure tickets are responded to within the set SLAs agreed between our client and the end customers.
  • Arrange delivery of spare parts to end customers to ensure SLAs are adhered to.
  • Manage and arrange 3rd party engineers at customer's sites including access and compliance.
  • Adhoc CCTV monitoring of customers equipment including logging, escalating and documenting incidents.

Key Skills:

  • Professional telephone manner.
  • Competent Windows/Microsoft Office product knowledge.
  • Full UK clean Driving License
  • Have a will do attitude being able to think on their feet

All applicants must have an EU passport or Valid UK Visa.

Reference: 598084592