Services Operations Lead
Posted on Dec 12, 2018 by Axelon Services Corporation
Work onsite at Tampa office.
Shift - Day Shift - 8:00AM to 5:00PM with On-Call potential
Job Summary as a Service Operations Team Lead you'll coordinate all aspects of the service delivery cycle, including but not limited to, client work order processing, logistics coordination, reporting, and managing daily ticket workflow.
What you'll do at Insight:
Manage all aspects of assigned client work orders, and manage to resolution. Investigate and resolve equipment ticket discrepancies, proactively managing support requirements, and lead team working to resolve issues regarding replacement product as well as field technician dispatch. Review workflows and manage to meet SLAs. Create and manage process documentation, Become an expert for information regarding specific products, programs, and initiatives of assigned vendors and product categories.
Education and/or Experience:
Bachelor's degree (BA/BS) from four-year College or university or 5 years related experience and/or training; or equivalent combination of education and experience.
KNOWLEDGE, SKILLS, AND ABILITIES
High level of proficiency with IT equipment is a must. Working knowledge in major desktop operating systems (Windows 7, 8.x, 10,). Microsoft Excel Proficiency. At least 3-5 years of IT help desk support in a lead capacity Understanding of IT service delivery operations a plus Ability to effectively communicate, present and articulate strategies across various audiences; sales, marketing, partners, clients, consultants, executive leaders (internal and external)